Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Houck

Albion,PA

Summary

Seeking an opportunity that will utilize my expertise in communication, computer and organizational sills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Eligibility Associate

State of Alaska/Staffing Solutions Organization LLC
11.2024 - Current
  • Provide clients with information and guidance on Medicaid and SNAP eligibility requirements and benefits
  • Address client inquiries and concerns related to Medicaid and SNAP applications and renewals
  • Monitor and manage the Medicaid and SNAP renewal process for existing clients
  • Notify clients of upcoming renewal deadlines and assist with the submission of required documentation
  • Ensure that renewals are processed in a timely manner to avoid lapses in coverage
  • Maintain accurate and detailed records of verification processes and outcomes
  • Identify and resolve issues that may affect clients' Medicaid and SNAP eligibility or coverage
  • Both Inbound and Outbound call center supported by CRM software
  • Telephonic applications for initial applications and renewals
  • Remote-work independently

Public Health Emergency Associate

State of Maine/Staffing Solutions Organization LLC
03.2023 - 10.2024
  • Prepare MaineCare cases for Medicaid, TANF, SNAP, and SSI processing; to include data entry in the OFI eligibility systems; applying relevant program policies to specific case circumstances, and identifying and requesting verifications as necessary
  • Fielding phone calls from the public to answer basic questions, provide information about case status, or triage to eligibility specialists
  • High call volume telephony, data entry and IT skills utilized
  • Inbound call center supported by CRM software
  • Remote-work independently

COVID-19 Case Investigator

Pennsylvania Department of Health/Staffing Solutions Organization, LLC
08.2021 - 01.2023
  • Calls newly diagnosed cases and collects data on symptoms, exposures, and persons with whom they have been in contact while infectious
  • Communicates with contacts in a professional and empathic manner, assuring them of the confidentiality of the information collected and explaining how the contact information will be utilized
  • Collects and records information into a statewide database and assures accuracy of data
  • NEDSS and AWS platforms
  • Provides cases with approved information about state isolation procedures and monitors compliance with isolation
  • Outbound call center supported by CRM software
  • Remote-worked independently

Covid-19 Case Investigator/Contact Tracer

Pennsylvania Department of Health/Insight Global
08.2020 - 06.2021
  • Called newly diagnosed cases and collects data on symptoms, exposures, and persons with whom they have been in contact while infectious
  • Provided cases with approved information about state isolation procedures and monitors compliance with isolation
  • Called contacts of newly diagnosed cases
  • Communicated with contacts in a professional and empathetic manner maintaining emotional and cultural awareness
  • Collected and record information on symptoms and needs into the CRM with accuracy
  • Outbound call center supported by CRM software
  • Remote-worked independently

Fingerprint Site Operator

U.S. Census Bureau/Indrasoft
01.2020 - 09.2020
  • Operated fingerprint reader/document imaging equipment to create electronic files, using provided software
  • Prepared fingerprinting documents for scanning, scan documents and verify quality of digital images
  • Troubleshoot and adjusted equipment when necessary
  • Accurately retrieved the correct information for documentation of the Selectees appointment for reporting purposes
  • Off site-worked independently

Quality Assurance Officer

Laboratories Inc
07.2014 - 04.2018
  • Coordinated efforts leading to the acquisition and maintenance of appropriate accreditations, licenses and certificates relevant to the industries that are served by the laboratory as governed by New York Department of Health and the Pennsylvania Department of Environmental Protection
  • Ensured the laboratory was fully compliant with all relevant regulatory standards requirements of the ISO/EIC 17025 and TNI 2009 quality systems
  • Conducted internal audits to ensure laboratory practices are in alignment with established SOPs and analytical methods
  • Ensured staff training files were current, including Initial Demonstration of Capabilities and On Going Demonstration of Capabilities, PT Studies, MDL, LDR and Attestation Forms
  • Identified problematic areas deviated from quality standards and recommended corrective actions

Senior Chemist

City of Richmond
03.2013 - 07.2014
  • Performed analysis of the drinking water samples to comply with the EPA Safe Drinking Water Act, facilitate plant operations including samples for microbiological compliance, lagoon maintenance, Lead and Copper Rule
  • Maintained strict adherence to good laboratory practices as set out by the State quality assurance program Management of records, logs, procedures, internal audits and Standard Operating Procedures
  • Environmental Sustainability Management Systems Core Team Member

Analytical Chemist

Analytics Corporation
06.2008 - 02.2011
  • Duties included analysis of Active Pharmaceutical Ingredients and Industrial Hygiene air samples utilizing High Pressure Liquid Chromatography technology
  • Responsible for the analysis of Volatile Organic Compounds by Gas Chromatography/Mass Spectroscopy and Aliphatic Hydrocarbons by Flame/ Photo Ionization Gas Chromatography
  • Nutrients analysis by Ion Chromatography

Analytical Chemist

Schneider Laboratories Global Inc
07.2004 - 01.2008
  • Responsible for the preparation and analysis under EPA protocol of environmental Volatiles and SemiVolatiles utilizing GC/MS technologies
  • In addition, utilize GC/ FID for Diesel, Range Organics, GC/ FID/PID for Hydrocarbons, GC/ECD for Herbicides, Pesticides, and PCBs, GC/NPD for Organophosphorus pesticides and Formaldehydes
  • Further responsibilities include the analysis of Industrial Hygiene samples under OSHA and NIOSH protocols, which includes the analysis of various compounds on 3M Badges, Charcoal Tubes, and other media, under AIHA
  • Quality Assurance and Safety Officer

Education

Bachelor's - Natural Science/Mathematics

Thomas Edison University
Trenton, NJ
12.1998

Skills

  • Motivational Interviewing and Active Listening Skills
  • Data Management and Analysis sills
  • Outstanding computer and technical skills
  • Excellent communication and organizational skills

Certification

  • Communicable Disease Control Certificate, Center for Disease Control and Prevention, Present
  • Microbial Ecology of Foods Certificate, Center for Disease Control and Prevention, Present
  • Foodborne Disease Control Certificate, Center for Disease Control and Prevention, Present
  • Vector-Borne Disease Control Certificate, Center for Disease Control and Prevention, Present
  • Waterborne Disease Control Certificate, Center for Disease Control and Prevention, Present
  • Google Data Analytics Professional Certificate, 01/01/24, 12/31/24
  • Making Contact: COVID-19 Contact Tracing Certificate, ASTHO, 05/01/20, Present
  • COVID-19 Contact Tracing Certificate, John Hopkins University, 05/01/20, Present
  • Six Sigma Yellow Belt Certification, 6Sigma Services, 06/01/16, Present
  • Environmental and Sustainability Management Systems: ISO 14001 Certification, Virginia Tech, 07/01/04
  • Computer Networking Certificate, 04/01/22
  • Technical Support Fundamentals Certificate, 06/01/21

Timeline

Eligibility Associate

State of Alaska/Staffing Solutions Organization LLC
11.2024 - Current

Public Health Emergency Associate

State of Maine/Staffing Solutions Organization LLC
03.2023 - 10.2024

COVID-19 Case Investigator

Pennsylvania Department of Health/Staffing Solutions Organization, LLC
08.2021 - 01.2023

Covid-19 Case Investigator/Contact Tracer

Pennsylvania Department of Health/Insight Global
08.2020 - 06.2021

Fingerprint Site Operator

U.S. Census Bureau/Indrasoft
01.2020 - 09.2020

Quality Assurance Officer

Laboratories Inc
07.2014 - 04.2018

Senior Chemist

City of Richmond
03.2013 - 07.2014

Analytical Chemist

Analytics Corporation
06.2008 - 02.2011

Analytical Chemist

Schneider Laboratories Global Inc
07.2004 - 01.2008

Bachelor's - Natural Science/Mathematics

Thomas Edison University

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