Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Eligibility Associate
Jefferson County Human Services
Golden, CO
11.2022 - Current
Connecting with customers through the remote ca;; center, to answer questions, address escalations, and resolve case concerns
Serving as first point of contact and responding to customer inquiries.
Reviewing applications, uploading documents, and data entry into complex computer systems, (Colorado Management System -CBMS
Researching case files, reviewing for missing and required information, and communicating with staff.
Remote Customer Service
Blaster Bouncer
Denver, CO
05.2022 - 10.2022
Contact with clients remotely via phone and email.
Seasonal employment
Connecting with clients in scheduling and renting bounce house equipment.
Associate of Arts - Early Childhood Special Education
Front Range Community College
Westminster, CO
08-1992
Skills
Professional Demeanor
Accuracy and thoroughness
Documentation and paperwork
Public assistance programs
Cultural Competency
Problem-Solving
Self Motivation
Attention to Detail
Continuous Improvement
Organizational Skills
Adaptability and Flexibility
Analytical Skills
Meet/Exceed Program Requirements
Effective Communication
Time Management
Team Collaboration
Written Communication
Adhere to Program Policies and Procedures
Affiliations
Participated with a team in presenting to Call Center via Teams "How to Increase Productivity and decrease Wrap up Time while handling calls. My presentation involved Time Management, Preparedness, and Organization.
Accomplishments
Meet and Exceed Productivity Requirements. Earned Coins for recognition to use for time off.
Timeline
Eligibility Associate
Jefferson County Human Services
11.2022 - Current
Remote Customer Service
Blaster Bouncer
05.2022 - 10.2022
Associate of Arts - Early Childhood Special Education