Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Deresa Perez

Denver,CO

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Eligibility Associate

Jefferson County Human Services
Golden, CO
11.2022 - Current
  • Connecting with customers through the remote ca;; center, to answer questions, address escalations, and resolve case concerns
  • Serving as first point of contact and responding to customer inquiries.
  • Reviewing applications, uploading documents, and data entry into complex computer systems, (Colorado Management System -CBMS
  • Researching case files, reviewing for missing and required information, and communicating with staff.

Remote Customer Service

Blaster Bouncer
Denver, CO
05.2022 - 10.2022
  • Contact with clients remotely via phone and email.
  • Seasonal employment
  • Connecting with clients in scheduling and renting bounce house equipment.
  • Preparing invoice, taking payment, scheduling event.
  • Communicating with staff, and delivery drivers.

Education

Associate of Arts - Early Childhood Special Education

Front Range Community College
Westminster, CO
08-1992

Skills

  • Professional Demeanor
  • Accuracy and thoroughness
  • Documentation and paperwork
  • Public assistance programs
  • Cultural Competency
  • Problem-Solving
  • Self Motivation
  • Attention to Detail
  • Continuous Improvement
  • Organizational Skills
  • Adaptability and Flexibility
  • Analytical Skills
  • Meet/Exceed Program Requirements
  • Effective Communication
  • Time Management
  • Team Collaboration
  • Written Communication
  • Adhere to Program Policies and Procedures

Affiliations

  • Participated with a team in presenting to Call Center via Teams "How to Increase Productivity and decrease Wrap up Time while handling calls. My presentation involved Time Management, Preparedness, and Organization.

Accomplishments

  • Meet and Exceed Productivity Requirements. Earned Coins for recognition to use for time off.

Timeline

Eligibility Associate

Jefferson County Human Services
11.2022 - Current

Remote Customer Service

Blaster Bouncer
05.2022 - 10.2022

Associate of Arts - Early Childhood Special Education

Front Range Community College
Deresa Perez