Brittney Howell
Winston-Salem
Summary
Dynamic Customer Service Specialist with extensive experience at National General Insurance Company, adept at problem resolution and enhancing customer satisfaction. Proven ability to manage high-stress situations while maintaining professionalism. Strong communicator with in-depth product knowledge, consistently delivering tailored solutions that meet customer needs and drive positive outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
National General Insurance Company
04.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Insurance Service Representative
National General Insurance Company
01.2017 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Learning Post
Valencia, CASkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Customer relationship management (CRM)
- Problem resolution
- Product knowledge
- WFM fluent
Timeline
Customer Service Specialist
National General Insurance Company
04.2022 - Current
Insurance Service Representative
National General Insurance Company
01.2017 - 04.2022
High School Diploma -
Learning Post
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