Brittney Hughey
Norman,USA
Summary
Detail-oriented administrative and fraud detection professional with experience in banking, accounting support, data entry, and customer service. Proven ability to analyze transactions, maintain financial records, resolve customer issues, and support business operations in fast-paced environments. Seeking a position in banking operations, accounting support, or administrative services.
Overview
8
8
years of professional experience
Work History
Fraud Detection Agent (Banking)
Advanced Call Center Technology
10.2025 - Current
- Reviewed 100+ daily alerts and prevented potential financial losses through fraud investigation and account protection.
- Reduced financial losses by investigating fraud alerts and taking swift, decisive action on suspicious items
- Protected customer accounts by accurately determining transaction legitimacy and escalating confirmed fraud
- Supported compliance and operational goals through thorough documentation and adherence to banking regulations
Accounting Clerk
Harrison-Orr Air Conditioning
08.2023 - 01.2024
- Accurately entered in approximately 300 monthly invoices into client accounting systems with consistent accuracy and integrity.
- Maintained and organized comprehensive financial documentation and filing systems.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Supported internal and external audits by compiling and submitting required documents.
Ordering Specialist
SYNQ3 Restaurant Solutions
12.2022 - 12.2023
- Managed approximately 150 orders per day, ensuring timely completion and client satisfaction.
- Provided exceptional customer service throughout the entire ordering process, maintaining high levels of client satisfaction and repeat business.
- Analyzed historical sales data to anticipate future inventory needs and reduce stock shortages or overages
- Streamlined the ordering process for increased efficiency and faster order fulfillment.
Assistant Teacher
Childcare Network
01.2023 - 08.2023
- Collaborated with teachers and staff to implement instructional strategies, ensuring consistency and alignment with curriculum um goals.
- Managed multiple tasks simultaneously, including classroom supervision, one-on-one student support, and administrative duties such as attendance tracking and grading.
- Assisted in lesson planning and classroom preparation by organizing materials and coordinating daily learning activities to support lead teacher objectives.
- Contributed to a positive and productive classroom environment by anticipating needs, resolving issues quickly, and promoting teamwork among students.
Customer Service Representative
Commercialinsurance.net
07.2018 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Accounting/Business Administration - Accounting Support
Oklahoma City Community College
Oklahoma City, OK05-2023
Skills
- Fraud Detection
- Transaction Review
- Data Entry
- Microsoft Excel
- Financial Documentation
- Customer Service
- Problem Resolution
- Call Center Systems
- Compliance & Documentation
- Time Management
- Administrative Support
Timeline
Fraud Detection Agent (Banking)
Advanced Call Center Technology
10.2025 - Current
Accounting Clerk
Harrison-Orr Air Conditioning
08.2023 - 01.2024
Assistant Teacher
Childcare Network
01.2023 - 08.2023
Ordering Specialist
SYNQ3 Restaurant Solutions
12.2022 - 12.2023
Customer Service Representative
Commercialinsurance.net
07.2018 - 07.2021
Associate of Accounting/Business Administration - Accounting Support
Oklahoma City Community College