Brittney Jones
Mobile,AL
Summary
Dynamic Customer Service Representative with a proven track record at Alorica, adept at managing high-stress situations and resolving customer complaints with empathy, enhancing loyalty. Skilled in active listening and data entry, I excel in turning escalated calls into positive outcomes, significantly contributing to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Mattie T Blount High
Mobile, AL05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Alorica
03.2021 - Current
Diploma -
Mattie T Blount High
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