Brittney Jones
Summary
Dynamic and results-driven professional with extensive experience in medical referral coordination, sales relations, and retail management. As a passionate team player, I am eager to leverage my skills in a collaborative environment to enhance patient care and drive business success. My commitment to excellence and customer satisfaction aligns perfectly with your team's goals, and I'm excited about the opportunity to contribute to your organization's growth and success.
Overview
18
18
years of professional experience
Work History
Medical Referral Specialist
Franklin Primary Health Center
Mobile, AL
06.2023 - Current
- Maintain comprehensive records of referrals, allowing for seamless communication between primary care providers and specialist.
- Verify insurance benefits and eligibility for procedures before referring patients.
- Follow up with patients and specialist to inquire about experience and collected final reports.
- Ensure compliance with healthcare regulations by accurately documenting all referral activities and maintain up to date knowledge on industry standards.
- Manage referrals daily by consistently meeting deadlines for processing request resulting in high metrics and outstanding numbers for the company.
Owner
Unforgettable Braids
Mobile, AL
08.2018 - 01.2023
- Specializes in box braids, cornrows, twists, micro braids, and tree braiding services.
- Provided diverse hair styling options to promote hair growth and achieve ideal looks.
- Offered various styles accommodating different hair types, textures, and lengths.
- Founded and scaled a successful startup in the hair styling industry.
Direct Sales Agent
Sears
Mobile, AL
03.2016 - 06.2018
- Frontline of the company primarily focused on up selling products or services to members.
- Developed positive relationships by going over and beyond with customer service, ensuring that all inquiries, confirmations and cancellations were handled appropriately.
- Increased company revenue every month by driving the sale on every call resulting in 98% commission bonuses.
- Empathic; understood the member emotions, thoughts and feelings while maintaining company procedures to assure metrics were made.
Assistant Manager
Pizza Hut
Mobile, AL
06.2010 - 08.2014
- Oversaw cash handling procedures, maintaining accurate records of transactions and prevented discrepancies.
- Collaborated with upper management on marketing initiatives to increase customers and drive sales revenue.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability.
- Opened and closed locations and monitored shift changes to uphold strategies and maximize business success.
Lead Store Clerk
Family Dollar
Chickasaw, AL
01.2008 - 02.2010
- Provided assistance with merchandise to ensure customer satisfaction during shopping experiences.
- Monitored customer interactions to support loss prevention efforts effectively.
- Maintained store appearance through regular cleaning, dusting, and restocking of shelves.
- Collaborated with store manager on store opening and closing procedures while tracking inventory.
Education
Professional Coder CPC -
MCHC Online Training
06.2020
Health Information Technology -
Bishop State Community College
Mobile, AL05.2014
GED -
Desi Career Training School
Mobile, AL05.2010
High School -
Vigor High School
Prichard, AL02.2004
Skills
- CPT and ICD-10 coding
- Medical terminology
- Insurance verification
- Customer service management
- Data entry and management
- EPIC and Cerner proficiency
- HIPAA compliance
- Citrix
Activities
- Abide book club member
- Blogging
- Crossword puzzles
- Crochet and sewing
- Travel
- Attends volunteer workshops
Timeline
Medical Referral Specialist
Franklin Primary Health Center
06.2023 - Current
Owner
Unforgettable Braids
08.2018 - 01.2023
Direct Sales Agent
Sears
03.2016 - 06.2018
Assistant Manager
Pizza Hut
06.2010 - 08.2014
Lead Store Clerk
Family Dollar
01.2008 - 02.2010
Professional Coder CPC -
MCHC Online Training
Health Information Technology -
Bishop State Community College
GED -
Desi Career Training School
High School -
Vigor High School