Brittney Kauffman

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Prepared additional quotes for current clients to upsell products and services.

• Maintained and managed household while raising 3 children

• Met customers in homes and businesses to discuss and demonstrate products.
• Worked diligently to resolve unique and recurring
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Prepared meals and snacks for children based on dietary guidelines.
• Assisted with light housekeeping duties as well as running errands.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Built positive and nurturing environments to support child social and emotional growth.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Played games, worked on puzzles, and read books to young children.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
• Engaged with children on age-appropriate level.
• Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
• Engaged with children on individual basis to build positive relationships.
• Promoted language development skills through reading and storytelling.
• Transported children to and from activities using personal or family vehicle.
• Supervised children on playground to help develop physical and social skills.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Handled a variety of client relations activities
• Managed Policy Owner Service
• Directly contacted clients to complete annuity and insurance paperwork and applications

• Developed weekly lesson plans and activities to engage children and promote learning.
• Established positive communication with parents in daily conversation and formal conferences.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Educated students in foundational concepts such as shapes, numbers, and letters.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Addressed behavioral and learning issues with parents and daycare management.
• Assisted and supervised 10 children through entire school day.
• Allowed for ample outdoor discovery time in schedule each day.
• Established positive relationships with students and families.
• Planned and executed activities to stimulate physical, social and intellectual growth.
• Incorporated music, art and literature into curriculum.
• Assessed student progress and provided feedback on educational development.

Maintained and managed my household while raising 3 children

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Established rapport with customers using active listening and interpersonal skills.
• Worked the register
• Opened/Closed the store