Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Hugo Gonzalez

Ontario,CA

Summary

I am an efficient and confident Sales Executive with proven experience in telecommunications and customer service. My background has equipped me with expert knowledge of the sales process, sales tools, and strategies for ensuring customer satisfaction. I am highly motivated to continue learning and refining my skills to achieve even greater success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Executive

Charter Communications, Spectrum
10.2022 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

Solution Specialist

Verizon Wireless/AirTouch Cellular
09.2014 - 09.2021
  • Provided prompt customer service in opening of new accounts and helped maintain sales culture.
  • Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
  • Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
  • Consistently exceeded sales targets by cultivating a deep understanding of client needs.

Assistant Store Manager

Champs Sports
03.2007 - 01.2014
  • Responsible for all sales activities, from lead generation, training employees, cash counts, inventory, to opening procedures to closing procedures. Work closely with sales and support teams to foster high customer satisfaction and generate profit.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Heavy Machinery

Bolero Plastic
05.2012 - 07.2013
  • Managed and Operated 3-Axle machine. In charged of assembly line to maximize flow and production.

Education

2yrs - Business Administration

Rio Hondo College
Whittier, CA
01.2012

Skills

  • Account management
  • B2B Selling, Door to Door
  • Client relationship building
  • Pipeline management
  • Territory management
  • Sales quota achievement
  • Business development and planning
  • Sales strategies
  • Lead generation
  • Performance tracking
  • Goals and performance
  • Staff management
  • Strategy implementation
  • Google Suites/ Microsoft Office
  • Bilingual (English/ Spanish)

Accomplishments

    Throughout my career at Spectrum Business, I have consistently been recognized for exceeding company goals across all key metrics and sales targets. In addition to my individual performance, I have contributed to team success by helping to manage and train new hires. I actively volunteer to support their development throughout their training journey, ensuring they have the skills, knowledge, and resources needed to thrive in their sales roles.

Certification

  • CertificateOfCompletion_Certified Analytics Professional CAP Cert Prep Domains 14
  • CertificateOfCompletion_Learning Data Science Understanding the Basics
  • Certified Analytics Professional CAP Cert Prep Domains 14 Certificate

Languages

Spanish
Full Professional

Timeline

Account Executive

Charter Communications, Spectrum
10.2022 - Current

Solution Specialist

Verizon Wireless/AirTouch Cellular
09.2014 - 09.2021

Heavy Machinery

Bolero Plastic
05.2012 - 07.2013

Assistant Store Manager

Champs Sports
03.2007 - 01.2014

2yrs - Business Administration

Rio Hondo College

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