Brittney Keenan
Flowery Branch,GA
Summary
Independent, organized, energetic worker! I love learning new things and I look forward to every opportunity presented to expand my knowledge. After being a stay-at-home-mom for 10 years I am ready to gain experience in the real world. I am a motivated multitasker with experience working closely with team members in a variety of settings. Conscientious and self-directed professional successful at working quickly and accurately.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate/ Keyholder
Dollar General Corporations
Flowery Branch, Ga
10.2021 - 04.2022
- Trained, coached and mentored new sales associates for maximum performance.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Issued receipts and processed refunds, credits or exchanges.
Warehouse Associate
Bed Bath & Beyond
Pendergrass, GA
09.2020 - 12.2020
- Scanned in inventory
- Sorted packages and organized them on pallets
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Cashier
Papa John's Pizza
Flowery Branch, Ga
08.2017 - 12.2017
- Food Service
- Made pizza boxes
- Completed Phone orders
- Processed payments
- Maintained clean working conditions
- Practiced food safety procedures
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Food Service Team Member
Sonny's BBQ
Buford, Ga
07.2015 - 12.2015
- Food runner
- Processed orders and payments
- Handled food
- Served alcohol cleaned dining areas
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Checked identification for the minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Customer Service Associate
Cracker Barrel Old Country Store
Suwanee, GA
11.2014 - 07.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
Office Assistant Trainee
Tales Of Wonder
Buford, Ga
05.2012 - 11.2013
- Comic book warehouse
- Picked orders
- Packed orders inbound outbound updating data records
- Sent emails to customers about returns
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters, memos and emails.
- Drafted common document templates to reduce time spent creating documents from scratch.
Sandwich Artist
SUBWAY®Restaurants
Buford, GA
06.2011 - 10.2011
- Greeted guests, promoted specials and took orders.
- Shared information with customers about menu items, preparation methods and ingredients.
- Operated manual and electric appliances to peel, slice and trim food.
- Assisted customers in choosing menu items by providing food complementing information.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA09.2012
Skills
- Portion control
- Menu memorization
- Plates presentation
- ServSafe
- Customer service satisfactions
- Computer Skills
- Communication and Public Speaking
- Training
Personal References
June Bentley (404)234-5400
Relationship: Supervisor at Tales of Wonder
Sydney Smalls (678)373-5409
Relationship: Coworker at Tales of Wonder
Delainee Turner (470)439-7248
Relationship: Friend
Stacie Kelly (757)979-0264
Relationship: Friend
Timeline
Lead Sales Associate/ Keyholder
Dollar General Corporations
10.2021 - 04.2022
Warehouse Associate
Bed Bath & Beyond
09.2020 - 12.2020
Cashier
Papa John's Pizza
08.2017 - 12.2017
Food Service Team Member
Sonny's BBQ
07.2015 - 12.2015
Customer Service Associate
Cracker Barrel Old Country Store
11.2014 - 07.2015
Office Assistant Trainee
Tales Of Wonder
05.2012 - 11.2013
Sandwich Artist
SUBWAY®Restaurants
06.2011 - 10.2011
GED -
Gwinnett Technical College
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