Brittney Kerr
Souderton,PA
Summary
Results-driven professional with extensive experience in social media management and customer support. Known for effective task prioritization and team leadership, consistently achieving revenue targets and enhancing client satisfaction through strategic relationship management.
Overview
11
11
years of professional experience
Work History
Sales & Marketing Coordinator
And Marketing
Ambler, Pennsylvania
08.2024 - 09.2025
- Social media design for multiple accounts
- Managed CEO's inbox, ensuring timely response to all correspondence.
Coordinated scheduling of prospect meetings to maximize efficiency. - Created and updated new deals in HubSpot for streamlined management.
Ensured HubSpot remained current with all deal information. - Reporting
Social Media Manager
Zook Industries
Collegeville, Pennsylvania
12.2022 - 08.2024
- Social media strategy and oversight for multiple companies
- Closed incoming sales calls to achieve revenue targets.
- Customer support and client coordination/scheduling.
- Conducting interviews with potential new employees and hiring
Customer Service Representative
Platinum Plumbing & Heating
Collegeville, Pennsylvania
07.2018 - 12.2020
- Assisted customers with inquiries regarding plumbing and heating services.
- Managed appointment scheduling for service technicians and installations.
- Resolved customer complaints by addressing concerns promptly and effectively.
Assistant Manager
PetSmart PetsHotel
Collegeville, Pennsylvania
04.2014 - 07.2018
- Guide employees through animal care techniques, maintenance duties, and safety standards.
- Compile reports on facilities activities, employee time records, and animal treatments.
- Establish employee work schedule
- Engage with customers daily and resolve issues as necessary.
- Oversee animal welfare through regular observation in our facility.
Education
High School Diploma -
Boyertown Area Senior High
Boyertown, PA06-2013
Some College (No Degree) - Business
Montgomery County Community College
Pottstown, PASkills
- Canva
- Sales and CRM systems
- Relationship building
- Social media strategy
- Customer relationship management
- Customer support
- Team leadership
- Task prioritization
Timeline
Sales & Marketing Coordinator
And Marketing
08.2024 - 09.2025
Social Media Manager
Zook Industries
12.2022 - 08.2024
Customer Service Representative
Platinum Plumbing & Heating
07.2018 - 12.2020
Assistant Manager
PetSmart PetsHotel
04.2014 - 07.2018
High School Diploma -
Boyertown Area Senior High
Some College (No Degree) - Business
Montgomery County Community College