Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Brittney Keys

Brittney Keys

Cypress,TX

Summary

Detail-driven and tech-savvy healthcare support professional with a strong track record in EMR transcription, client communication, and process coordination. I bring not only precision and compliance expertise, but also a deep commitment to delivering compassionate, efficient service in high-paced environments. I thrive when turning complexity into clarity, and helping healthcare teams run seamlessly behind the scenes.

Overview

7
7
years of professional experience

Work History

Medical Assistant (Remote)

Perlman Clinic
San Diego, CA
05.2024 - 05.2025
  • Transcribed high-volume authorization requests into EMR systems, ensuring HIPAA compliance, and data accuracy.
  • Processed prescription refill requests and followed up on patient needs in a timely, confidential manner.
  • Completed medical referrals and prior authorizations, coordinating with providers and payers to streamline patient care.
  • Managed inbox workflows and responded to requests via phone and email with professionalism and empathy.

Customer Service Specialist II (Medical Records)

JVT Advisors
Andover, MA
10.2023 - 06.2024
  • Requested and retrieved medical records using multi-channel communication, including fax, secure email, and outbound phone calls, while ensuring compliance with HIPAA and client protocols.
  • Extracted and transferred non-clinical data from EMRs, with a focus on accuracy and data integrity.
  • Resolved a wide range of client inquiries with professionalism and discretion, often serving as the first point of contact.
  • Contributed to process improvement by identifying documentation gaps and workflow inefficiencies.

Healthcare Service Representative

Kelsey-Seybold Clinic
College Station, TX
08.2021 - 09.2023
  • Handled 65+ calls daily to help patients schedule appointments, check insurance, and navigate next steps in their care—all while keeping a calm and friendly tone.
  • Coordinated appointments with multiple providers and departments, making sure patients were seen quickly and efficiently.
  • Verified insurance coverage and secured necessary authorizations, helping patients avoid delays or surprises at check-in.
  • Explained procedures and referral requirements in simple, reassuring language, so patients felt informed, supported, and less overwhelmed.

Senior Customer Service Representative (Medicaid)

Concentrix
Bryan, TX
04.2019 - 10.2021
  • Provided primary customer support to internal and external customers
  • Improved daily operations, vendors relationships, contractors communication and remote access by streamlining process.
  • Approved and terminated customers insurance plans based upon contractors request.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Customer Service Representative

Wayfair
Bryan, TX
02.2018 - 02.2019
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Applied Science - Medical Billing Specialist

Ultimate Medical Academy
Clearwater, FL
02-2019

Skills

  • HIPAA/HITECH compliance
  • Accurate EMR transcription
  • Multi-screen workflow problem solving
  • Attention to detail
  • Client communication, critical thinking
  • Microsoft Office
  • Team collaboration

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Assistant (Remote)

Perlman Clinic
05.2024 - 05.2025

Customer Service Specialist II (Medical Records)

JVT Advisors
10.2023 - 06.2024

Healthcare Service Representative

Kelsey-Seybold Clinic
08.2021 - 09.2023

Senior Customer Service Representative (Medicaid)

Concentrix
04.2019 - 10.2021

Customer Service Representative

Wayfair
02.2018 - 02.2019

Associate of Applied Science - Medical Billing Specialist

Ultimate Medical Academy

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