Brittney Kuwornu
Clinton,MS
Summary
Results-driven worker with a history of meeting demanding group objectives through training, motivation, and performance management. Experienced cybersecurity professional who has demonstrated thorough expertise in security control implementation, assessment, authorizations, and POAM management. Strong proficiency with Risk Management Framework methodologies, privacy and compliance, and continuous monitoring security strategies.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Chat Specialist
Reynolds and Reynolds
07.2023 - Current
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
- Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support.
- Protected guests privacy through the secure network utilized.
Information Security Analyst (Contractor)
Maximus
05.2021 - 05.2023
- Strengthened network security by conducting regular risk assessments and implementing appropriate countermeasures.
- Collaborated with a team of assessors to conduct security control assessments on all assets to ensure compliancy with PCI-DSS, HIPPA, ISO, and NIST regulatory framework.
- Reduced vulnerabilities by performing thorough testing on a regular basis.
- Increased organizational resilience with the development of comprehensive disaster recovery plans.
- Schedule meetings with the Senior Assessors, ISSO, and various system owners.
- Assisted in the development, maintenance, and revision of policies, procedures, and guidelines of security programs.
- Ensured all discussed items are accurately logged in the meeting minutes for recording keeping and tracking purposes.
Tier 2 Technical Support Specialist
Continuum Global Solutions
- 2022
- Reviewed and executed confidential documents, contracts and disclosures.
- Guided guests on their technology inquiries and any complications.
- Focused on privacy and safety through the role.
Contract Meter Reader and Temporary Fill in
Shady Grove Utility District
08.2015 - 12.2022
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Visited 800 manual read meters daily and kept detailed informational records.
- Maintained computer and physical filing systems.
- Occasionally fill in office when needed answering phone, creating new accounts, opening and closing office, and using proficiently dealing with customer needs.
Customer Service Associate
Lowes Home Improvment
12.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Improved the product marketing in store.
Shift Leader
Panda Express Restaurant
10.2017 - 12.2019
- Trained new employees and completed daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
- Created work schedules for each team member to maintain deadlines and fully staffed shifts.
- Maintained professional demeanor by staying calm when addressing unhappy guests.
- Defined clear targets and objectives and communicated to other team members.
Education
Liberty University
High School Diploma -
West Jones High School
InfoSec Institute
Skills
- Account Management
- RMF
- Customer Support
- Upselling Products and Services
- Excel
- Calm and Professional Under Pressure
- Safe Work Practices
- Team Management
- Scheduling
- ServiceNow
- Nessus Tenable SC
- Splunk
- POAM Creation
- Incident Response
- Phishing Detection
Certification
- CompTIA Security+
Timeline
Chat Specialist
Reynolds and Reynolds
07.2023 - Current
Information Security Analyst (Contractor)
Maximus
05.2021 - 05.2023
Customer Service Associate
Lowes Home Improvment
12.2019 - 05.2021
Shift Leader
Panda Express Restaurant
10.2017 - 12.2019
Contract Meter Reader and Temporary Fill in
Shady Grove Utility District
08.2015 - 12.2022
- CompTIA Security+
Tier 2 Technical Support Specialist
Continuum Global Solutions
- 2022
Liberty University
High School Diploma -
West Jones High School
InfoSec Institute
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