Brittney Lamb

• Supported management team with project management, client correspondence, invoicing and accounts receivable, and reviewing client documentation.
• Responsible for preparing and tracking various tax forms and IRS applications on behalf of international clients.
• Facilitated training for tasks completed by the receptionist and assisted duties such as answering phones, processing all incoming and outgoing mail, scanning and filing, and clerical support for the office.
• Held ability to prioritize assignments, work under pressure, and provide exceptional customer support to clients and team support to colleagues.
• Received two raises within 7 months of working, as well as the opportunity to grow from the administrative department into the tax department.

• Managed the semester's registration freeze, de-registration & re-registration processes. This included all parts of the communication campaigns to students.
• Audited and analyzed student accounts to explain balances, holds, and transactions.
• Administered the Panther Payment Plan and Corporate Deferment Program to help students stay in good standing.
• Team Lead for the Account Management e-mail inbox. Replied to student emails and provided pro-forma invoices, student receipts, and tuition/fee estimates.
• Completed bi-weekly reconciliations for Continuing Education and Applied Behavior Analysis student accounts through various software programs to assist the Treasury Analyst with budgets.
• Managed most aspects of the Student Health Insurance Program to include billing, enrollment, responding to inquiries, and reporting.
• Posted Title IV financial aid refunds to online student accounts.

• Performed a variety of administrative support duties of considerable complexity to support the Dean, Department heads, and department staff.
• Composed memos and transcribed notes. Drafted and modified moderately complex correspondence; proofed and edited documents and presentations.
• Collected, compiled and analyzed moderately complex information for inclusion in reports and/or presentation materials. Submitted memos to the Associate Provost on behalf of the Dean.
• Performed general office support to include maintaining student areas, solving IT issues, answering student inquiries, and assisting students with registration and program plans.
• Performed data entry and maintained record keeping using departmental databases or spreadsheets.

• Prepared routine correspondence as requested and organized workload to comply with deadlines and priorities established by the team.
• Communicated with the IRS and State Taxing Authorities on behalf of the Client, while researching and compiling specific tax information.
• Prepared and compiled financial packages using specific databases and Excel spreadsheets to submit to the IRS and State Taxing Authorities on behalf of the client.
• Maintained a working knowledge and competency of appropriate systems applications utilized by the firm, including Word, Excel, Outlook, Adobe PDF, and Google Notes.

• Supported lead faculty members in specialty projects. Participated in staff meetings and administrative operational planning.
• Provided administrative, technical, and general office support for the faculty and students within the School of Arts and Communication.
• Assisted students with registration inquires and changes.
• Prepared materials for assessment testing and managed the data collection and report processes.
• Prioritized and scheduled meetings and appointments, maintaining multiple calendars.

Unfortunately included in the staff reductions as a response to COVID-19, due to working less than 6 months at the University.

• Strong inclusion in decision making, planning, and management processes.
• Responsible for office management including employee calendars and scheduling, travel arrangements, human resources, event planning, CRM administration, and IT matters.
• Lead our marketing efforts for 4 different brands, including the management and creation of marketing materials, client/prospect tracking, target marketing strategies, and community involvement through the Melbourne Regional Chamber.
• Represented DRS as its first point-of-contact for most matters.

My first employment out of college was with this company as the Marketing Coordinator. I moved to Massachusetts, but decided I would return to Florida. Hearing this, they reached out to me to come back as the Office Administrator.

• Worked closely with the Office Manager to meet the day-to-day operations of the firm, as well as fulfill the administrative needs of the individual members of the management team.
• Experienced with accounts receivable, billing, time entry, and tax return responsibilities.
• Managed incoming and outgoing mail, as well as prepared client mailings.
• Performed general administrative work, such as reception, client filing, and updating and creating Excel and Word documents.