Brittney Latch
Jackson,TN
Summary
Dynamic manager with a proven track record at Backyard Bar-Be-Cue, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and effective conflict resolution, resulting in improved employee engagement and customer satisfaction. Skilled in task delegation and time management, fostering a productive and organized work environment.
Overview
17
17
years of professional experience
Work History
Manager
Backyard Bar-Be-Cue
08.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
GED -
South Side High Scool
Jackson, TNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Strategic planning
Timeline
Manager
Backyard Bar-Be-Cue
08.2008 - Current
GED -
South Side High Scool