Brittney Lehman
Mertztown,PA
Summary
Hardworking employee enthusiastic about learning multiple production aspects inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Bar Tender
Mertztown Rod & Gun Club
08.2024 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Delivery Creation Backup
Ryder Logistics Through Carpenter Technology
09.2024 - Current
- Verified accuracy of all deliveries against Sales Orders
- Reported issues to Customer Service
- Create STO's
Freight Dispatch
Ryder Logistics
08.2020 - Current
- Contributed to revenue growth by identifying opportunities for expanding the company''s client base within the logistics sector.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
- Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
- Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
- Checked that each scheduled route was appropriately covered.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Developed extensive knowledge of products and services to better assist customers.
- Overcame objections using friendly, persuasive strategies.
Driver Dispatch
Ryder Logistics
08.2020 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trailers and tractors frequently to identify maintenance needs and handle regular upkeep.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Load Build / Order Review
Ryder Logistics
08.2020 - Current
- Proficient in Mainframe
- Proved successful working within tight deadlines and a fast-paced environment.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Implemented process improvements, driving efficiency gains within client organizations using SAP tools.
Quality Auditor
IWCO Direct
08.2014 - 08.2020
- To ensure the materials are set and maintained to client standards
- Having to be detail oriented and responsible for detecting concerns and helping to deliver a solution
- Investigating problems, and creating a solution through a decision-making process, which include writing reports, documenting issues and implementing the solution
- Documenting quality assurance activities through detailed e-filing reports and audits
- Inspecting product to confirm quality meets specifications
- Assist machine operators is defects occur
Machine Operator
IWCO Direct
07.2013 - 08.2014
- Operate machinery that affixes cards to form
- Operate machinery that inserts forms into the proper envelopes
Front Desk / Secretary
Ozzy’s Family Fun Center
05.2012 - 07.2013
- Handle money transactions
- Make and receive phone calls
- Book events and parties (Customer Service)
Hostess
Red Robin
10.2011 - 04.2012
- Greet and seat customers
Education
High school diploma -
Tulpehocken High School
Bernville, Pa06.2013
Skills
- Microsoft Word, Excel, PowerPoint, Outlook, Teams
- Dependable and reliable
- Mac & PC
- Problem Solving
- Attention to Detail
- Organizational Skills
- Teamwork
- Independent Work
- Efficient multitasking
- Strong time management
Awards
Rookie Of The Year, 02/2014
Timeline
Delivery Creation Backup
Ryder Logistics Through Carpenter Technology
09.2024 - Current
Bar Tender
Mertztown Rod & Gun Club
08.2024 - Current
Freight Dispatch
Ryder Logistics
08.2020 - Current
Driver Dispatch
Ryder Logistics
08.2020 - Current
Load Build / Order Review
Ryder Logistics
08.2020 - Current
Quality Auditor
IWCO Direct
08.2014 - 08.2020
Machine Operator
IWCO Direct
07.2013 - 08.2014
Front Desk / Secretary
Ozzy’s Family Fun Center
05.2012 - 07.2013
Hostess
Red Robin
10.2011 - 04.2012
High school diploma -
Tulpehocken High School
Similar Profiles
Jacob SanchezJacob Sanchez
Gun Club Staff at 17 South Rod and Gun ClubGun Club Staff at 17 South Rod and Gun Club
Brent HylmanBrent Hylman
Server at Rod & Gun SteakhouseServer at Rod & Gun Steakhouse
Ethan RaffieldEthan Raffield
Dishwasher/Maintenance Assistant at Hackberry Rod And GunDishwasher/Maintenance Assistant at Hackberry Rod And Gun