Brittney Lewis
Dallas,TX
Summary
Dynamic Community Manager with a proven track record at Lion Real Estate Group, excelling in customer relationship management and effective communication. Successfully developed outreach strategies that significantly increased engagement while expertly resolving conflicts and enhancing customer satisfaction. Proficient in Yardi and adept at financial budgeting, ensuring smooth operations and tenant relations.
Overview
4
4
years of professional experience
Work History
Assistant Manager
RPM Living
Dallas, TX
11.2024 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Community Manager
New Earth Residential
Nashville, TN
02.2024 - 11.2024
- Developed and executed community outreach strategies, increasing engagement.
- Managed all social media platforms, growing the follower base.
- Engaged with customers via forums, chatbots, emails.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Met with clients to negotiate management and service contracts.
- Responded to customer inquiries in a timely manner.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Community Manager
Lion Real Estate Group
Nashville, TN
04.2021 - 01.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Updated resident accounts with latest personal information and recent payments.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
High School Diploma -
East Literature Magnet High School
Nashville, TN05-2005
Skills
- Customer relationship management
- Active listening
- Effective communication
- Customer service
- Financial budgeting and reporting
- Knowledgeable in Yardi, Resman, ASMI, Onesite, Knock
- Property inspections
- Payment processing
- Social media management
Timeline
Assistant Manager
RPM Living
11.2024 - Current
Community Manager
New Earth Residential
02.2024 - 11.2024
Community Manager
Lion Real Estate Group
04.2021 - 01.2024
High School Diploma -
East Literature Magnet High School
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