Brittney Lewis
Pittsburgh Mt Lebanon ,PA
Summary
Dynamic manager with a proven track record at Vocelli's, excelling in team leadership and customer service. Skilled in staff training and strategic planning, I foster a productive environment that enhances performance and engagement. Committed to achieving operational excellence while ensuring compliance with safety standards. I'm happy to learn new things and learn pretty quick.
Overview
2026
2026
years of professional experience
Work History
Manager
Vocelli's
Mt Lebanon
2024 - Current
- Trained and mentored staff on operational procedures and customer service best practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- I'm normally a closer but I'm able to open as well.
- Keep store clean and ready for tomorrow
- Close store. Count the register.
Shift Manager
Dunkin' Donuts Franchising
Mt Lebanon
2018 - 2024
- Ensured compliance with health and safety regulations, fostering a safe work environment for team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- I mainly opened. So I'd ready shop with drinks, donuts and begals.
- Count the registers.
- I did prep as well for preparation for the next coming days. Cleaned restocked.
Education
High School Diploma -
Carrick High School
Carrick Pa Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Goal setting
Strategic planning
Cross-functional teamwork
Sales management
Workforce management
Performance evaluations
Teamwork and collaboration
Multitasking
Clear communication
Active listening
Timeline
Manager
Vocelli's
2024 - Current
Shift Manager
Dunkin' Donuts Franchising
2018 - 2024
High School Diploma -
Carrick High School