Brittney Mathews

Valley Mills,TX

Summary

Dedicated and organized professional with a deep understanding of property account workflows and tenant relations. Leveraging a strong background as a Lead Call Representative at SimpleBills, firsthand experience in resolving complex tenant issues via phone, chat, and email tickets. Proven ability to handle high-pressure situations, multitask across various platforms, and provide effective solutions. Ready to transition into a management role to support and guide a team toward excellence.

Overview

2026

years of professional experience

Work History

Lead Housekeeper

Chaos Coordinators

Valley Mills, TX

2024 - Current

Trained and mentored staff on efficient cleaning techniques and safety procedures.
Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
Coordinated scheduling for housekeeping staff to optimize workflow efficiency.
Resolved customer complaints promptly, enhancing guest satisfaction levels.
Reduced workload for team members by optimizing work schedules and task delegation.

Call Representative /Customer Account Specialist

SimpleBills

Waco, TX

2016 - 03.2017

Provided informal peer-to-peer training for new hires on company software and communication standards.
Consistently met or exceeded performance metrics for call quality and resolution time.
Managed high-volume communication across multiple channels, including phone calls, live chats, and email tickets.
Acted as the primary point of contact for tenants, resolving inquiries regarding billing, utility management, and account status.

Education

GED -

TSTC