Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Franciscan Alliance
11.2022 - Current
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Master Esthetician
The Hidden Gem Beauty Spa
01.2021 - Current
Developed customized facial treatments for individual clients to address specific skin care needs.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Recommended retail products for at-home use.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Hotel Receptionist
Clarion Hotel By Choice Hotels
06.2015 - 02.2020
Collected room deposits, fees, and payments.
Completed late check-ins and directed guests to rooms and facilities.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered phone quickly throughout shift, closely following strict guidelines for customer service and satisfaction.
Manager
Verona Pizza
03.2013 - 07.2016
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Liberty Christian Academy
Seymour, IN
Master of Arts - Esthetics
Tricoci University of Beauty Culture, LLC - Highland
Highland, IN
12.2021
Skills
Medical History Documentation
Complaint Processing
Process Improvement
Patient Information Management
Scheduling
Makeup Application
Permanent Make Up
Sanitization
Skincare Services
Body Waxing
Certification
Microshading - 2020
Eyelash Extensions - 2021
Bloodborne Pathogens - 2021
Barbicide - 2021
Timeline
Patient Access Representative
Franciscan Alliance
11.2022 - Current
Master Esthetician
The Hidden Gem Beauty Spa
01.2021 - Current
Hotel Receptionist
Clarion Hotel By Choice Hotels
06.2015 - 02.2020
Manager
Verona Pizza
03.2013 - 07.2016
High School Diploma -
Liberty Christian Academy
Master of Arts - Esthetics
Tricoci University of Beauty Culture, LLC - Highland
EKG Technician at FRANCISCAN ALLIANCE HEALTH INDIANAPOLIS, Franciscan Health IndianapolisEKG Technician at FRANCISCAN ALLIANCE HEALTH INDIANAPOLIS, Franciscan Health Indianapolis