Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRITTNEY MICK

Wausau

Summary

Dedicated Customer Service Representative bringing top-notch skills in data entry and problem-solving, I excel in organizational and decision-making abilities, significantly reducing order entry errors by implementing effective quality control measures. Reliable and driven, with strong time management and prioritization abilities. Excellent communication and relationship-building skills. Articulate and friendly with a professional demeanor.

Overview

19
19
years of professional experience

Work History

Customer Service Representative II

J&D Tube Benders, Inc.
10.2007 - Current
  • Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborates with team members to develop best practices for consistent customer service delivery.
  • Responds promptly to customer requests for products, services, and company information.
  • Maintains detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Reduced errors in order entry by implementing a thorough double-checking system for all received orders.
  • Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
  • Works closely with accounting group to set up new customers.
  • Assisted with generating daily invoices to clients with credit terms.
  • Assisted in training new hires, sharing best practices for efficient order entry processes and quality control measures.

Teller

M&I Bank
10.2005 - 02.2007
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

High School Diploma -

Wausau West High School
Wausau, WI
06-2006

Skills

  • Data entry
  • Detail-oriented
  • Customer relations
  • Problem-solving
  • Computer proficiency
  • Organizational skills
  • Time management
  • Decision-making

Languages

English

Timeline

Customer Service Representative II

J&D Tube Benders, Inc.
10.2007 - Current

Teller

M&I Bank
10.2005 - 02.2007

High School Diploma -

Wausau West High School

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BRITTNEY MICK