Brittney Mitchell
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Member Service Representative
TEKsystems
04.2024 - Current
- Consistently managed high-volume inbound calls, maintaining a professional and empathetic attitude to strengthen member loyalty.
- Well-versed in products, able to provide for the member quickly and efficiently, resulting in exemplary member satisfaction ratings
- Ability to assist members in online banking services, including, troubleshooting and navigation.
- Assisted members with account management, including updating personal information and setting up automated payments.
Driver
DoorDash
03.2022 - 08.2022
- Delivered goods and products to customer on time and in excellent condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Teller
Wells Fargo
02.2021 - 04.2022
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Identified fraudulent activities by diligent monitoring transactions and reporting suspicious activity to management.
Barista
Starbucks
03.2014 - 10.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Associate of Arts - Psychology
Grossmont College
El Cajon, CA06.2016
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Banking knowledge
- Call center experience
- Account Management
- Policy understanding
- Service Recommendations
- Relationship Building
Timeline
Member Service Representative
TEKsystems
04.2024 - Current
Driver
DoorDash
03.2022 - 08.2022
Teller
Wells Fargo
02.2021 - 04.2022
Barista
Starbucks
03.2014 - 10.2017
Associate of Arts - Psychology
Grossmont College
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