Summary
Overview
Work History
Education
Skills
Certification
Traveling to Las Vegas,
Timeline
Generic
Brittney Mitchell

Brittney Mitchell

Cedar Rapids,IA

Summary

Dedicated professional with a strong commitment to delivering exceptional services. Proficient in effective communication, attention to detail, and dependability for client satisfaction. Passionate about creating a positive impact through consistent excellence in service delivery. Seeking to contribute valuable skills to a dynamic team focused on achieving collective success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager

TrueNorth Companies
01.2022 - Current
  • Quoting, processing, and writing commercial insurance policies. Handling billing and customer service needs.

Customer Care Representative

Transamerica
03.2017 - 11.2020
  • Taking inbound calls for Transamerica customer with life insurance, 401k, and annuity investments. Providing solutions and empowering customers to make good business decision based on their needs. Giving complete and accurate information regarding investment performance and billing status; Using listening skills to effectively resolve customers request or problems. Very high pace environment with daily duties that included taking calls, responding to email, and group chats. Sending faxes, emails and call backs to customer, resolving billing issue, mailing errors, loan processing, and cancelation concerns, also working with insurance agent with policy information, billing, and customers' request. Working with various internal programs plus Microsoft work, power point, outlook, and access.

absence coordinator

Family Leave
02.2016 - 01.2017
  • Working on government job protection program (FMLA) for Wal-Mart employees. The program allow employees to take a leave of absents due to medical reasons for self or family members, with the protection of keeping their employment. The leave of absence coordinator handles all medical documents sent from medical doctors, for the coordinator to determine if a serious health condition has taken place for the leave to occur. Job duties are taking calls, sending emails and fax, while managing claims and making correct approval, or denial decision in a timely matter. You must have strong organizational and problem-solving skills, in the fast pace work atmosphere. I work with internet explorer, outlook, Power point and excel spread sheets

Indexer

Transamerica
08.2013 - 09.2016
  • Working with new life insurance applications, and newly applied coverage, by processing paper and electronic document into the computer system with accuracy and precision. Job duties consist of, updating and correcting plans and insured information, before sending policy to the underwriter. Work with various computer programs, windows explorer, and outlook power point, and excel.
  • Data processing

Blackberry specialist

AT&T
01.2011 - 04.2013
  • Taking inbound calls for black berry customers that are having issues with their devices, billing and services. Duties consist of troubleshooting equipment and resolving any devices malfunctions. Helping customers with any billing and insurance issues. Work with Microsoft word, excel, PowerPoint, and access, adobe, internet and outlook.

Education

high school diploma -

Kirkwood community college
01.2000

Skills

  • Customer Support
  • Customer Service
  • Customer Care
  • Call Center
  • CSR
  • Customer service
  • Auto service management
  • ATS
  • Underwriting
  • Medical records
  • Documentation review

Certification

  • Life and health
  • March 2021 to Present
  • Insurance license
  • Property & Casualty License
  • April 2022 to Present

Traveling to Las Vegas,

Traveling, cooking & going out for drinks

Timeline

Service Manager

TrueNorth Companies
01.2022 - Current

Customer Care Representative

Transamerica
03.2017 - 11.2020

absence coordinator

Family Leave
02.2016 - 01.2017

Indexer

Transamerica
08.2013 - 09.2016

Blackberry specialist

AT&T
01.2011 - 04.2013

high school diploma -

Kirkwood community college

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