Summary
Overview
Work History
Education
Skills
Years In Mining
Accomplishments
Timeline
Generic

James Delaney

Spring Creek,Nevada

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Service Manager

Empire southwest
Elko, Nevada
10.2023 - Current
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Facilitated communication between the service department and other company divisions.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Executed and managed comprehensive project strategies.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Reviewed customer service reports for accuracy prior to release.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Addressed customer questions and concerns regarding products and services.
  • Motivated and supported employees to maintain low turnover.
  • Monitored and analyzed service metrics to identify trends and areas for improvement.
  • I interviewed prospective employees and provided input to the recruiting team on hiring decisions.

Application Engineer/Service and Support Manager

Cashman/Empire
Elko, NV
12.2019 - 01.2023
  • Examined system issues and applied resolutions to reduce downtime
  • Monitored employee productivity to provide constructive feedback and coaching
  • Conferred with senior management, owners, contractors and design professionals to discuss project goals and problem solve
  • Increased productivity by improving employee morale and cross-functional communications
  • Monitored processes for continuous improvement and implemented changes to promote quicker task completion
  • Provided ongoing training to address staff needs
  • Monitored inventory to support budget and project goals
  • Developed strategies to optimize operational efficiency and reduce costs
  • Delegated duties to employees based on skillset
  • Prepared and planned worksites to help jobs run smoothly
  • Monitored project progress to enforce adherence to deadlines and quality standards
  • Created work crew schedules and delegated assignments

MineStar Analyst, Radio Supervisor, Projects Foreman

Newmont
Winnemucca, NV
06.2008 - 12.2019
  • I oversee a Caterpillar dispatching system for mine operations; I manage two radio techs that maintain communication throughout the site
  • I manage various projects that are outside of the daily pit operations
  • Utilize different technology's to improve the costs in mining (Drill Strata)
  • Have had the opportunity to interim general supervisory role on a few occasions
  • Manage cost, contractors and the construction of a tailing’s expansion
  • Managed two dispatch systems, Twin and Phoenix mines
  • Utilized the 2.4 and 5.8 wireless network to add new technology to the mine site
  • Meet with engineering and maintenance to ensure they are getting the information needed from MineStar (tons, hours, delays and machine health)
  • Lean six sigma green belt, tire optimization budget hours over 11,000hrs
  • Organized and handled multiple projects and provided a high level of support to departments
  • Help develop a proximity awareness system that is utilized as a tool for the operators
  • Successfully used change management tools to engage the work force in new changes, Argus (Mineware) Machine Health, Stake less Ore control, Traffic Lights, Design and create PowerPoint presentations, job aides, for MineStar and Reporting
  • Designed and help implement digital two-way communications across Nevada

Mine Operations Pit Foreman

Newmont
Winnemucca, NV
01.2007 - 06.2008
  • I efficiently managed over 40 mine operations personnel to mine gold and maintain the mine site to a world-class operation.
  • Safely managed 4 shovels, 22 haul trucks, 5 dozers, 3 rubber tires, 5 drills, and 3 water trucks.
  • Held safety and communications meetings with the crews.
  • Monitored KPIs to plan daily tasks.
  • Operated a dispatch system to efficiently run mine operations.
  • Worked with other departments to complete daily tasks (Process and Maintenance).

Chief Surveyor

Newmont
Winnemucca, NV
05.2002 - 01.2007
  • Conducted Direct and General Support Survey to mine operations, process and to other projects and mine sites in the Nevada region
  • Managed 8 surveyors to complete daily task request from mine operations
  • Drafted an SOP to survey and monitor slope stability with the use of a scanner
  • Trained surveyors on TSS software to update TOPO
  • Trained Surveyors on different survey techniques
  • Designing drill patterns and utilizing a GPS system (Aquila) to optimize drilling
  • Completed land surveys of properties owned by Newmont for royalties, land contracts, ranching and development
  • Construction survey support for tails, infiltration ponds, Process mill construction and maintenance shops
  • Managed the survey of a new tailings facility
  • Assisted other mine sites within the Nevada region with underground support, scans, and various other needs they might request

Surveyor

Newmont
Winnemucca, NV
07.1995 - 05.2002
  • Operated and maintained both a Leica 1800 and GPS rover also lead a two man crew to complete daily tasks with in the mine site
  • Individually responsible for survey equipment valued in excess of $40,000
  • Surveyed high wall prisms to make sure there was good high wall safety
  • Collaborated with mine operations to ensure that their needs are met
  • Used Trimble software to down load and update survey control
  • TSS software to update Site topo and to release ore control
  • Managed two Topo flight control for construction and Plan of Operations

Education

Diploma -

Albert M. Lowry High School
Winnemucca, Nevada

MSHA instructor training -

Elko, Nevada

Lead 1-6 -

Winnemucca, Nevada

Lean Six Sigma -

Battle Mountain, Nevada

Cisco Wireless -

Winnemucca, Nevada

Skills

  • Troubleshooting
  • Instructing
  • MSHA
  • Communication
  • Team Building
  • Organization
  • Safety
  • Research
  • Customer Service
  • Change Management
  • Production Support
  • Customer Support
  • Project management

Years In Mining

25

Accomplishments

  • FlagShip, a Caterpillar leadership development program where dealer leaders network and collaborate to build a foundation of leadership capabilities.

Timeline

Service Manager

Empire southwest
10.2023 - Current

Application Engineer/Service and Support Manager

Cashman/Empire
12.2019 - 01.2023

MineStar Analyst, Radio Supervisor, Projects Foreman

Newmont
06.2008 - 12.2019

Mine Operations Pit Foreman

Newmont
01.2007 - 06.2008

Chief Surveyor

Newmont
05.2002 - 01.2007

Surveyor

Newmont
07.1995 - 05.2002

Diploma -

Albert M. Lowry High School

MSHA instructor training -

Lead 1-6 -

Lean Six Sigma -

Cisco Wireless -

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James Delaney