Organized professional experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of osha requirements.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Energetic Fulfillment Supervisor with proven track record in managing warehouse operations and ensuring timely delivery of products. Skilled in utilizing inventory management software, coordinating team activities, and improving fulfillment processes to increase efficiency. Brought innovation to previous work environments through strategic planning and problem-solving skills. Strong leadership abilities combined with knowledge of supply chain logistics make for effective supervision and successful execution of job responsibilities.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Fulfillment Supervisor
Victory Packaging
Cranberry Township, USA
09.2023 - 01.2026
Supervised daily fulfillment operations, ensuring compliance with company policies and procedures.
Resolved customer service issues in an efficient and professional manner.
Monitored inventory levels, ordered new stock as needed, and coordinated with vendors for timely delivery.
Evaluated employee performance and managed annual reviews and raises.
Managed payroll and workforce scheduling for all team members.
Handled invoice processing and ensured timely and accurate billing for customers.
Reviewed invoices from vendors for accuracy prior to payment processing.
Lead Warehouse
Victory Packaging
Cranberry Township, USA
06.2020 - 09.2023
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Managed inventory and supplies to ensure materials were available when needed.
Operated a variety of machinery and tools safely and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Assisted with customer requests and answered questions to improve satisfaction.
Education
High school diploma - N/A
Rochester Area School District
Rochester, PA
09.1993 - 05.2005
Skills
Inventory management
Payroll administration
Invoice processing
Customer service
Time management
Workforce scheduling
Performance evaluation
Data management
Organizational skills
Forklift operation
Shipping and receiving tracking
Certified forklift driver
Shipping and receiving
Receiving procedures
Product knowledge
Data entry
Warehouse software systems
Inspection and quality control
Certification
Electric Pallet Jack Certification, Present
Forklift Certification, Present, Just got mine renewed through Victory Packaging. Certification is current.
Hazmat Endorsement, Present
Heartsaver First Aid CPR AED (AHA), 02/25, 02/27, Certified for CPR/AED., 256017440927, Cintas First Aid & Safety, Mason, OH, OH20246, (800) 914-1960, Cintas- Location 60J, Sharon Norris, 08060150542