Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Odion

Roseville,CA

Summary

Dedicated candidate eager to employ project management, outstanding customer service, and technical skills, all while positively collaborating with colleagues and prospects. I am a proactive and hardworking individual focused on continuous operational improvement and success for the team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trainer

F45 Training
10.2021 - Current
  • Enhanced member performance by focusing on form to prevent injury, and motivating members throughout the sessions.
  • Created an energetic, positive, and uplifting environment to motivate members to reach their health and fitness goals.
  • Developed strong relationships with members to encourage support and involvement in their physical and mental growth.
  • Managed coaching schedules with a team of over 10 coaches, ensuring efficient use of time and resources for optimal results.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Enforced proper cleaning habits before and after classes to ensure a safe and pristine environment for the members.

Studio Manager

F45 Training
10.2021 - 01.2024
  • Managed daily studio operations, including scheduling, staff management team priorities, and customer service.
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Arranged and led staff meetings, encouraging open feedback and brainstorming to enhance team skills in areas such as member engagement, coaching techniques, or customer service best practices.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored attrition by checking in with our members on a daily basis to keep our cancellation rate at 5% or lower every month.
  • Coordinated events within the studio collaborating with other local businesses.
  • Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
  • Recruited, interviewed and hired employees and implemented training programs to promote positive feedback and engagement.
  • Assisted in sales with a growth of 100 members from 2021 to 2022.

Family Enrichment Coordinator

Campaign One At A Time
06.2019 - 09.2023
  • Managed Warrior Boxes that were sent out to kids fighting life-threatening illnesses throughout the U.S.
  • Hosted team events 1-2 times per month to complete over 50 boxes per month to send out.
  • Communicated with cancer families to deliver meals and necessities.
  • Responsible for creating and printing labels to ship all boxes in a timely manner and confirming deliveries.
  • Participated in team meetings with the entire staff to collaborate and share ideas for continued success.

Caregiver

None
08.2020 - 10.2021
  • Enhanced comfort for my Mom by providing compassionate and attentive care, addressing her needs and preferences.
  • Drove to and from the hospitals and care facilities on a daily basis to provide food and care.
  • Provided in-bed exercises to help rebuild strength in my Mom's upper body.
  • Assisted in transportation for my Mom to ensure safe arrival in a timely manner for her doctor's appointments.
  • Provided emotional support to my Mom and our family during challenging times, fostering trust and strong relationships.

Server/Waitress

Bjs Restaurants Inc
11.2013 - 05.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Kinesiology

Humboldt State University
Arcata, CA
12.2020

Skills

  • Customer Service
  • Client Relations
  • Conflict Resolution
  • Team Leadership
  • Organizational Skills
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Scheduling Coordination
  • Event Planning

Certification

CPR/AED Certified

NASM-CPT Certified

Timeline

Trainer

F45 Training
10.2021 - Current

Studio Manager

F45 Training
10.2021 - 01.2024

Caregiver

None
08.2020 - 10.2021

Family Enrichment Coordinator

Campaign One At A Time
06.2019 - 09.2023

Server/Waitress

Bjs Restaurants Inc
11.2013 - 05.2018

Bachelor of Science - Kinesiology

Humboldt State University
Brittney Odion