Brittney Oswald

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Communicated with other team members regarding code violations, build rapport and long-term relationships and achieve company status.
• Prepare and distribute excel spreadsheets for company production.
• Prepared written communication to send to current clients with changes and delinquent accounts.
• Answered phones to provide information to current and potential clients.

I maintained high standards of customer service during high-volume, fast paced operations while resolving any and all complaints promptly and professionally. Along with communicating clearly and positively with coworkers and management. I also handled currency and credit transactions quickly and accurately while following all procedures in place for business.

• Upheld strict regulations for safe alcohol service and food safety.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Mixed unique and interesting cocktails for customers, including bar specials.