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Brittney Palmer
Augusta
Summary
Proficiency and passion for exceeding assistant goals and results-oriented professional, specializing in assisting supervisor's and managers with unique ability to relate to administrative duties.
Overview
8
8
years of professional experience
Work History
Security Monitor
Global Personal Solutions
Augusta, GA
01.2025 - 05.2026
- Monitored surveillance systems to ensure safety and security of premises.
- Conducted regular inspections to identify potential security vulnerabilities.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Conducted detailed incident reports, contributing to the resolution of potential legal matters.
- Assisted in training new personnel on security protocols and procedures.
- Oversaw entry and exit of up to 1,000 employees and visitors daily.
Assistant Teacher
Csra Economic Opportunity Authority
Augusta, GA
10.2023 - 05.2024
- Supported lead teacher in developing and implementing lesson plans to enhance student learning.
- Assisted in managing classroom activities and maintaining a positive learning environment.
- Facilitated communication between students, parents, and staff to address educational needs.
- Implemented classroom management techniques to promote student engagement and participation.
- Monitored student progress and provided feedback to support individual learning goals.
- Organized educational resources and maintained an orderly classroom environment.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teacher to identify and target opportunities for instructional improvements.
Security Officer
Allied Universal Security Services
Augusta, GA
10.2022 - 09.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Assisted in the implementation of emergency response protocols during incidents.
- Collaborated with law enforcement to report suspicious activities and facilitate investigations.
- Maintained accurate logs of daily activities, incidents, and visitor access records.
- Responded promptly to alarms and emergencies, ensuring swift resolution of issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Assistant Store Manager
Circle K
Augusta, GA
03.2018 - 04.2023
- Led daily operations to ensure exceptional customer service and efficient store performance.
- Trained and mentored staff on operational procedures and best practices for improved efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to inform strategic decisions and enhance promotional efforts.
- Developed and maintained store merchandising standards to drive product visibility and sales growth.
- Oversaw cash handling processes, ensuring accuracy in transactions and adherence to company policies.
- Conducted regular audits of store operations to identify areas for improvement and increase compliance.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
High School Diploma - Math, Science, English, And Economics
Jenkins County High School
Millen, Ga05-2014
Associate - Business Administration
Miller-Motte Technical College
TN11-2026
Skills
- Customer and Personal Service
- Active Listening
- English Language
- Speaking
- Production and Processing
- Critical Thinking
- Mathematics
- Judgment and Decision Making
- Social Perceptiveness
- Writing
- Sales and Marketing
- Learning Strategies
- Computers and Electronics
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Multitasking
- Computer skills
- Organizational skills
- Verbal and written communication
- Security camera monitoring
- Professionalism
Timeline
Security Monitor
Global Personal Solutions
01.2025 - 05.2026
Assistant Teacher
Csra Economic Opportunity Authority
10.2023 - 05.2024
Security Officer
Allied Universal Security Services
10.2022 - 09.2023
Assistant Store Manager
Circle K
03.2018 - 04.2023
High School Diploma - Math, Science, English, And Economics
Jenkins County High School
Associate - Business Administration
Miller-Motte Technical College