Brittney Poplawski
Casa Grande,AZ
Summary
Dynamic Documentation Specialist at Quipt Home Medical with a proven track record in managing high-priority projects and enhancing proposal win rates. Skilled in document management and active listening, I ensure compliance with regulatory standards while delivering exceptional support to cross-functional teams. Committed to maintaining patient confidentiality and organizational excellence.
Overview
14
14
years of professional experience
Work History
Documentation Specialist
Quipt Home Medical
REMOTE, AZ
03.2024 - 01.2025
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Identified audit parameters to comply with quality standards.
- Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
Intake Specialist
Valley Respirtory
Casa Grande, AZ
09.2023 - 02.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Patient Care Associate
Banner Healthcare
Chandler, AZ
01.2023 - 07.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
Data Entry Clerk - *SEASONAL*
Chase Bank Operations
Phoenix, AZ
10.2021 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Receptionist
Christy Signs
Phoenix, AZ
06.2016 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Customer Service Cashier
Maggie Moo's Ice Cream & Treatery
Glendale, AZ
02.2011 - 03.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Certificate of Completion - Medical Billing & Coding
Penn Foster Career School
Scranton, PA04-2024
High School Diploma -
Penn Foster High School
Scanton, PA (REMOTE)03-2022
Skills
- Editing and proofreading
- Customer focus
- Document management
- Organization skills
- Teamwork
- Active listening
- Data entry
- HIPAA compliance
- Patient confidentiality
Timeline
Documentation Specialist
Quipt Home Medical
03.2024 - 01.2025
Intake Specialist
Valley Respirtory
09.2023 - 02.2024
Patient Care Associate
Banner Healthcare
01.2023 - 07.2023
Data Entry Clerk - *SEASONAL*
Chase Bank Operations
10.2021 - 02.2022
Receptionist
Christy Signs
06.2016 - 08.2020
Customer Service Cashier
Maggie Moo's Ice Cream & Treatery
02.2011 - 03.2013
Certificate of Completion - Medical Billing & Coding
Penn Foster Career School
High School Diploma -
Penn Foster High School