Brittney Rucker
Las Vegas
Summary
Dedicated operational associate skilled in maintaining high standards of customer service and efficient inventory management. Expertise in addressing customer inquiries and resolving issues promptly, ensuring a seamless shopping experience. Strong multitasking and problem-solving abilities, consistently contributing to team success and operational excellence.
Overview
12
12
years of professional experience
Work History
Support Associate
Poured
Las Vegas
01.2025 - Current
- Facilitated customer inquiries about products and order processing, enhancing customer satisfaction.
- Responded to customer questions about product features and services, improving response times.
- Maintained optimal inventory levels, ensuring organized stock for quick accessibility.
Customer Service Representative
Intouch CX
Las Vegas
03.2024 - 02.2025
- Resolved customer issues and complaints, ensuring satisfaction and retention.
- Processed customer orders and payments, facilitating smooth transactions.
- Answered inbound calls from customers, addressing inquiries and concerns.
- Providing information, answering questions about products and services.
Operations Associate
Maje
Los Angeles
04.2022 - 02.2024
- Managed inventory levels and organized stock for optimal accessibility.
- Ensured compliance with inventory standards to maintain accuracy.
- Managed daily in and out shipments to ensure timely order fulfillment.
- Processed all store supply orders, facilitating smooth operations.
- Assisted in training new team members on operational procedures and standards.
Fulfillment
Amazon
Chatsworth
11.2022 - 03.2023
- Assisted in preparing customer orders for timely delivery.
- Maintained organized package layout, streamlining sorting processes for quicker retrieval.
- Sorted, scanned, and stacked packages onto pallets, ensuring efficient order preparation.
- Collaborated with team members to fulfill order demands during seasonal peak periods.
Support Specialist
Carlos Lopez & Associates LLC
Los Angeles
01.2022 - 03.2022
- Managed guest intake process to streamline accommodation and enhance service delivery.
- Responded to potential emergencies by following agency and shelter protocols, prioritizing guest safety.
- Ensured the safety of all guests, by doing around the clock rounds.
- Conduct room and personal property inspections during shift.
- Served breakfast and dinner to guests, ensuring timely and satisfactory meal experiences.
Operations Associate
Louis Vuitton
Las Vegas
11.2020 - 12.2021
- Executed daily shipment operations to achieve on-time delivery goals.
- Managed inventory levels and organized stock for enhanced accessibility and reduced retrieval times.
- Conducted monthly inventory cycle counts to maintain accurate stock levels.
- Managed various delegations to optimize team workflow and productivity.
- Completed end-of-day closing duties to maintain compliance with operational standards.
Sales Consultant
Stella McCartney
Las Vegas
11.2018 - 11.2020
- Scheduled and conducted appointments with prospective customers to explore purchase options.
- Analyzed customer needs and interests, determining appropriate products.
- Achieved customer satisfaction through timely responses and proactive support.
- Delivered excellent service by upholding service values and standards.
- Performed various operational tasks to support team efficiency.
Key Holder
Sandro
Las Vegas
04.2018 - 11.2018
- Executed daily opening and closing procedures, ensuring accurate cash drawer counting and receipt balancing to maintain financial integrity.
- Assisted customers with product selection and transactions, enhancing customer satisfaction through effective support with returns, exchanges, and special orders.
- Conducted register functions, ensuring compliance with business requirements and operational standards to support seamless transactions.
Sales Associate
Zadig & Voltaire
Los Angeles
02.2018 - 03.2018
- Greeted customers warmly, assisting with product selection to create welcoming shopping atmosphere.
- Assisted customers in finding and selecting products to improve overall shopping experience.
- Maintained clean, organized work area to enhance shopping conditions and customer satisfaction.
Assistant
Saks
Beverly Hills
11.2017 - 02.2018
- Cultivated customer relationships by delivering exceptional service.
- Coordinated and confirmed appointments for clients and styling consultants.
- Organized fitting rooms for styling appointments to enhance client experience.
Sales Associate
Good American
Glendale
12.2017 - 01.2018
- Assisted customers with product selection, resulting in high satisfaction and repeat purchases.
- Greeted customers warmly, fostering a welcoming environment that encouraged repeat visits.
- Operated cash register and POS to manage purchases, refunds, and exchanges efficiently.
- Maintained store organization and cleanliness, enhancing overall shopping experience.
Merchandiser
Saks
Beverly Hills
08.2017 - 10.2017
- Managed product rotation through consistent markdown checks, optimizing inventory turnover.
- Implemented layout changes to integrate new fixtures, elevating overall store presentation.
- Operated pallet jacks to streamline product movement across store, improving accessibility.
Sr.Sales Associate
Coach
Sherman Oaks
08.2016 - 08.2017
- Provided tailored solutions to customer needs, leveraging solution-oriented approach to drive satisfaction and loyalty.
- Guided customers to make informed purchase decisions by combining patience with assertiveness to enhance their shopping experience.
- Operated cash register and POS for efficient processing of customer purchases, refunds, and exchanges.
Operations Associate
Saks Off 5th
Los Angeles
01.2016 - 08.2016
- Filled in merchandise on selling floor and coordinated floor recovery and supply replenishment during peak business periods to maintain product availability.
- Processed inbound merchandise placement and presented merchandise on selling floor to enhance customer shopping experience.
- Located requested merchandise within store and completed customer orders to ensure timely fulfillment.
Sales Associate
Saks Off 5th
Los Angeles
06.2015 - 12.2015
- Greeted customers and guided product selection to enhance shopping experience.
- Assisted customers in locating products tailored to their needs.
- Maintained cleanliness and organized store layout to facilitate customer navigation.
Sales Support
Tory Burch
Malibu
06.2014 - 06.2015
- Responded promptly to customer needs, resolving issues to enhance customer satisfaction.
- Collaborated with coworkers to complete tasks and projects on time, ensuring team goals were met.
- Adapted to changing priorities while managing multiple tasks to maintain workflow.
Education
Certified - Medical Assistant And Phlebotomist
Northwest Career College
Las Vegas, NV05-2026
Skills
- Customer service excellence
- Customer satisfaction focus
- Relationship management
- Problem solving
- Critical thinking skills
- Time management
- Multitasking abilities
- Organizational proficiency
- Workload management
- SOP development
- Inventory control
- Team leadership skills
- Attention to detail
Timeline
Support Associate
Poured
01.2025 - Current
Customer Service Representative
Intouch CX
03.2024 - 02.2025
Fulfillment
Amazon
11.2022 - 03.2023
Operations Associate
Maje
04.2022 - 02.2024
Support Specialist
Carlos Lopez & Associates LLC
01.2022 - 03.2022
Operations Associate
Louis Vuitton
11.2020 - 12.2021
Sales Consultant
Stella McCartney
11.2018 - 11.2020
Key Holder
Sandro
04.2018 - 11.2018
Sales Associate
Zadig & Voltaire
02.2018 - 03.2018
Sales Associate
Good American
12.2017 - 01.2018
Assistant
Saks
11.2017 - 02.2018
Merchandiser
Saks
08.2017 - 10.2017
Sr.Sales Associate
Coach
08.2016 - 08.2017
Operations Associate
Saks Off 5th
01.2016 - 08.2016
Sales Associate
Saks Off 5th
06.2015 - 12.2015
Sales Support
Tory Burch
06.2014 - 06.2015
Certified - Medical Assistant And Phlebotomist
Northwest Career College