Treasa Quinones
Wilmington,NC
Summary
Accomplished Support Associate III at Novant Hospital, adept in patient navigation and appointment coordination. Leveraged excellent communication and organizational skills to enhance patient satisfaction by 20%. Proven ability to remain calm under pressure and deliver exceptional customer service, ensuring efficient workflow and timely access to services.
Overview
38
38
years of professional experience
Work History
Support Associate III
Novant Hospital
Wilmington, NC
01.1989 - 09.2026
- Directed patient navigation across facility to support timely access to required services.
- Handled patient inquiries by delivering accurate information and prompt support.
- Coordinated appointment scheduling to improve workflow efficiency and patient satisfaction.
Education
High School Diploma -
White Oak High School
Jacksonville, NC06-1982
Skills
Customer support
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Teamwork skills
- Task prioritization
- Stress tolerance
- Self motivation
- Medical terminology
- Call center experience
- Documentation skills
- Schedule management
- Schedule oversight
- Customer service
- Time management
Customer relations
Call center experience
Documentation skills
Teamwork
Time management
Multitasking
Calm and professional under pressure
Reliability
Excellent communication
Computer skills
Understanding customer needs
Customer service excellence
Organizational skills
Calm under pressure
Effective communication
Adaptability and flexibility
Verbal and written communication
Teamwork skills
Phone etiquette
Medical terminology
Work prioritization
Information gathering
Active listening
Multitasking Abilities
Attention to detail
Teamwork and collaboration
Customer service
Timeline
Support Associate III
Novant Hospital
01.1989 - 09.2026
High School Diploma -
White Oak High School