Nicole Voigt
WILMINGTON,NC
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 29 years of experience in business and education industry..
Overview
29
29
years of professional experience
Work History
Support Associate III
New Hanover County Schools
10.2023 - Current
- Follow all rules, policies, and procedures of New Hanover County Schools, along with state and Federal regulations pertaining to school issues.
- Maintain strict confidentiality for all personal matters.
- Monitor and review incoming correspondence to be informed of the supervisor's needs and activities, to delegate or bring to supervisors attention.
- Serve as a receptionist giving information regarding school operations and handling telephone inquires and correspondence.
- Provide support and assistance for accurate system wide record maintenance and backup for office operations.
- Efficiently manage and maintain a log of all visitors and provide each with identification badge for security purposes.
- Collaborate with maintenance on rectifying building issues.
- Perform all duties and responsibilities as requested by the principal.
- Support all staff to provide a positive environment in the workplace.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
Teacher Assistant
New Hanover County Schools
10.2012 - 10.2023
- Assist students in grades 1-5 in developing their elementary educational skills.
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to optimize and implement learning plans based on students evaluations and school goals and objectives.
- Contributed to a positive school culture by participating in staff meetings, committees, and community outreach initiatives.
- Implemented differentiated instruction strategies to accommodate diverse learning styles within the classroom setting.
- Graded assignments and reported individual progress to teacher.
- Supervised students on field trips for safety and proper behavior in public settings.
- Substitute teach for all elementary grades.
- Perform arrival and dismissal duties.
Teacher Assistant
St. Mark Catholic School
08.2007 - 06.2012
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Teacher Assistant for grades third and fourth.
- Assisted teachers in implementing all subjects and religion education.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in organizing daily work, special events, projects, and field trips.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
- Graded assignments and reported individual progress to teacher, along with computer data entry.
- Aided as an assistant in the library.
- Assisted in facilitating after-school programs focused on academic enrichment or extracurricular activities such as clubs or sports teams.
Accountant
South Coast Marine Supply, Inc.
03.2003 - 12.2010
- Performed all duties in running a small marine business.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Conducted monthly and year end financial reports.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained all customer information, worked performed, invoice, and receipt of payments.
- Used advanced software to prepare documents, reports, and presentations.
- Completed orders of marine parts and accessories.
- Manage the shipment and receipt of orders related to parts and supplies.
- Worked on developing an extensive marine web site.
- Proficient in time management and scheduling appointments.
- Recognized for providing efficient, high quality service to customers.
Lease Administrator,Tenant Coordinator, Accountant
Welcome Home, Inc.
01.1995 - 04.1998
- Reviewed, prepared, and processed rent for 225 Welcome Home stores.
- Audited financial statements including rent, utilities, and fixed assets.
- Assisted in quarterly audits and budget preparations.
- Prepared annual rent budgets and year end rent reconciliations.
- Maintain all lease files for existing and commenced leases.
- Prepared Estoppels, Subordinations, along with monitoring leases to ensure provisions were being met.
- Collaborated and supported Director of Real Estate and Chief financial Officer.
- Reported and analyzed comp sales for retail Business Magazine.
- Performed new store coordination tasks implementing new store accounts, utilities, purchase orders, and blue lines.
- Spearheaded implementation for all stores HVAC, signage, and lighting.
- Communicated to all stores fostering a positive team environment focused on continuous improvement.
Education
BBA - Accounting
Dowling College
Oakdale, NYSkills
- Customer Support
- Customer Relations
- Documentation skills
- Educational Development
- Accounting/Bookkeeping Task
- Strong Communication and Organizational Skills
- Excellent Customer Service
- Powerschool/Quick Books/ Word/Excel
- Multitasking
- Problem Solver
Timeline
Support Associate III
New Hanover County Schools
10.2023 - Current
Teacher Assistant
New Hanover County Schools
10.2012 - 10.2023
Teacher Assistant
St. Mark Catholic School
08.2007 - 06.2012
Accountant
South Coast Marine Supply, Inc.
03.2003 - 12.2010
Lease Administrator,Tenant Coordinator, Accountant
Welcome Home, Inc.
01.1995 - 04.1998
BBA - Accounting
Dowling College
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