Nicole Voigt
WILMINGTON,NC
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 29 years of experience in business and education industry..
Overview
29
29
years of professional experience
Work History
Support Associate III
New Hanover County Schools
Wilmington, NC
10.2023 - Current
- Follow all rules, policies, and procedures of New Hanover County Schools, along with state and Federal regulations pertaining to school issues.
- Maintain strict confidentiality for all personal matters.
- Monitor and review incoming correspondence to be informed of the supervisor's needs and activities, to delegate or bring to supervisors attention.
- Serve as a receptionist giving information regarding school operations and handling telephone inquires and correspondence.
- Provide support and assistance for accurate system wide record maintenance and backup for office operations.
- Efficiently manage and maintain a log of all visitors and provide each with identification badge for security purposes.
- Collaborate with maintenance on rectifying building issues.
- Perform all duties and responsibilities as requested by the principal.
- Support all staff to provide a positive environment in the workplace.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
Teacher Assistant
New Hanover County Schools
Wilmington, NC
10.2012 - 10.2023
- Assist students in grades 1-5 in developing their elementary educational skills.
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to optimize and implement learning plans based on students evaluations and school goals and objectives.
- Contributed to a positive school culture by participating in staff meetings, committees, and community outreach initiatives.
- Implemented differentiated instruction strategies to accommodate diverse learning styles within the classroom setting.
- Graded assignments and reported individual progress to teacher.
- Supervised students on field trips for safety and proper behavior in public settings.
- Substitute teach for all elementary grades.
- Perform arrival and dismissal duties.
Teacher Assistant
St. Mark Catholic School
Wilmington, NC
08.2007 - 06.2012
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Teacher Assistant for grades third and fourth.
- Assisted teachers in implementing all subjects and religion education.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in organizing daily work, special events, projects, and field trips.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
- Graded assignments and reported individual progress to teacher, along with computer data entry.
- Aided as an assistant in the library.
- Assisted in facilitating after-school programs focused on academic enrichment or extracurricular activities such as clubs or sports teams.
Accountant
South Coast Marine Supply, Inc.
Wilmington, NC
03.2003 - 12.2010
- Performed all duties in running a small marine business.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Conducted monthly and year end financial reports.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained all customer information, worked performed, invoice, and receipt of payments.
- Used advanced software to prepare documents, reports, and presentations.
- Completed orders of marine parts and accessories.
- Manage the shipment and receipt of orders related to parts and supplies.
- Worked on developing an extensive marine web site.
- Proficient in time management and scheduling appointments.
- Recognized for providing efficient, high quality service to customers.
Lease Administrator,Tenant Coordinator, Accountant
Welcome Home, Inc.
Wilmington, NC
01.1995 - 04.1998
- Reviewed, prepared, and processed rent for 225 Welcome Home stores.
- Audited financial statements including rent, utilities, and fixed assets.
- Assisted in quarterly audits and budget preparations.
- Prepared annual rent budgets and year end rent reconciliations.
- Maintain all lease files for existing and commenced leases.
- Prepared Estoppels, Subordinations, along with monitoring leases to ensure provisions were being met.
- Collaborated and supported Director of Real Estate and Chief financial Officer.
- Reported and analyzed comp sales for retail Business Magazine.
- Performed new store coordination tasks implementing new store accounts, utilities, purchase orders, and blue lines.
- Spearheaded implementation for all stores HVAC, signage, and lighting.
- Communicated to all stores fostering a positive team environment focused on continuous improvement.
Education
BBA - Accounting
Dowling College
Oakdale, NYSkills
- Customer Support
- Customer Relations
- Documentation skills
- Educational Development
- Accounting/Bookkeeping Task
- Strong Communication and Organizational Skills
- Excellent Customer Service
- Powerschool/Quick Books/ Word/Excel
- Multitasking
- Problem Solver
Timeline
Support Associate III
New Hanover County Schools
10.2023 - Current
Teacher Assistant
New Hanover County Schools
10.2012 - 10.2023
Teacher Assistant
St. Mark Catholic School
08.2007 - 06.2012
Accountant
South Coast Marine Supply, Inc.
03.2003 - 12.2010
Lease Administrator,Tenant Coordinator, Accountant
Welcome Home, Inc.
01.1995 - 04.1998
BBA - Accounting
Dowling College