SHARONDA WALLACE MCCLAIN
LELAND,NC
Summary
Experienced administrative support professional with expertise in managing multiple tasks in a fast-paced office environment. Strong organizational and leadership skills contribute to efficient operations and smooth workflow. Committed to maintaining utmost confidentiality and security of sensitive information.
Overview
21
21
years of professional experience
Work History
Registrar/Support Associate
New Hanover County Schools
01.2018 - Current
- Provide office support in a busy high school setting
- Assist guidance counselors with student appointments and enrollments
- Enrolling new students efficiently and according to Board Policy Requirements
- Print, copy, scan, fax and mail documents as needed
- Operate PowerSchool and Scribbles software accurately with the ability to train others on the software
- Backup to the Data Manager
- Enrolling and withdrawing students from the PowerSchool system when needed
- Keep an organized system to track students who enrolled and withdrew from high school
- Responsible for maintaining and filing over2,000 records according to Board Policy
Administrative Assistant/Personal Assistant
Gateway to Heaven
01.2004 - Current
- Perform all clerical and administrative support to maintain a productive office
- Coordinate materials for board meetings, committee meetings and staff events
- Compile company information, related material and distributed to candidates
- Create advertisement for all upcoming events
- Responsible for creating, updating, maintaining online payment and depositing them into account through online system
Administrative Assistant/Customer Service Rep
Adecco Staffing
01.2011 - 01.2018
- Provide clerical and administrative support
- Utilize Microsoft Word, Excel, PowerPoint and Outlook skills
- Scan, fax, email documents as needed
- Performed whatever task required in excellence
Office Manager/Administrative Assistant
L&H Used Cars of Wilmington/Accredited Lending Solutions
01.2015 - 01.2016
- Managed Accounts Receivable, Accounts Payable and payment arrangements
- Provided clerical and administrative support, bank deposits and processed title work
- Created office protocols and procedures for finance office, filed insurance claims
- Used strong customer service skills to respond & resolved customer inquiries
Customer Service Representative
AOS Research Inc.
01.2014 - 01.2015
- Provided excellent customer service via telephone
- Heavy outbound telephone calls to prospective customers
- Accurately Updated customer information for future calls
- Met all requirements and quotas for completing surveys
Customer Service Representative
Adecco Staffing/Verizon Wireless
01.2011 - 01.2014
Customer Service Coordinator
Wellcare Healthcare
01.2010 - 01.2011
- Scheduled shift schedules to cover patient care as needed
- Answered multiline telephone in a fast-paced work environment
- Resolved customer inquiries, and complaints in a professional manner
- Interviewed all new hires, maintained all employee paperwork
Education
Diploma - Medical Transcription
Cape Fear Community College
Wilmington, NC01.2003
Certification - Childcare & Development
Cape Fear Community College
Wilmington, NC01.2002
Skills
- Records management
- Admissions support
- Database administration
- Enrollment management
- FERPA compliance
- Maintaining documents and records
- Admissions and registrations
- Attention to detail
- Relationship building
- Critical thinking
- Interpersonal communication
- Multitasking Abilities
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Registrar/Support Associate
New Hanover County Schools
01.2018 - Current
Office Manager/Administrative Assistant
L&H Used Cars of Wilmington/Accredited Lending Solutions
01.2015 - 01.2016
Customer Service Representative
AOS Research Inc.
01.2014 - 01.2015
Administrative Assistant/Customer Service Rep
Adecco Staffing
01.2011 - 01.2018
Customer Service Representative
Adecco Staffing/Verizon Wireless
01.2011 - 01.2014
Customer Service Coordinator
Wellcare Healthcare
01.2010 - 01.2011
Administrative Assistant/Personal Assistant
Gateway to Heaven
01.2004 - Current
Certification - Childcare & Development
Cape Fear Community College
Diploma - Medical Transcription
Cape Fear Community College
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