Brittney Savoy
Beaumont,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging, hard-working, detail-oriented leader with dedication to partnering with coworkers to promote engaged, empowering work culture. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Envoy Air Inc An American Airlines Company Group
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Cross-trained and provided backup support for organizational leadership.
PT Key Holder
Lane Bryant
06.2017 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor Of Science - Family And Consumer Sciences
Lamar University
Beaumont, TXHigh School Diploma -
Clifton J. Ozen Magnet High School
3443 Fannett Rd Beaumont, Texas 7770506.2011
Skills
- Customer Service and Assistance
- Microsoft Office
- Sales and Upselling
- Retail Store Support
- Staff Management
- Team Leadership
- Medical Terminology
- Product and Service Solutions
- Team Development
Certification
- CST - Certified Surgical Technologist
Timeline
Customer Service Representative
Envoy Air Inc An American Airlines Company Group
05.2023 - Current
PT Key Holder
Lane Bryant
06.2017 - 06.2023
Bachelor Of Science - Family And Consumer Sciences
Lamar University
High School Diploma -
Clifton J. Ozen Magnet High School
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