Brittney Scott
Cranston,RI
Summary
Dynamic leader with a proven track record at Orangetheory Fitness. Excelled in enhancing studio operations and team collaboration, significantly improving client satisfaction and studio visibility. Skilled in deadline management and organizational skills, consistently fostering a culture of continuous improvement and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Studio Director
Orangetheory Fitness
East Greenwich, RI
05.2021 - Current
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Recruited, trained, and developed high-performing and customer-focused team.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
Sales Ambassador
Orangetheory Fitness
East Greenwich, RI
10.2018 - 05.2021
- Maintained accurate records using OTF sales systems
- Conducted telephone inquires/follow up calls/customer care calls
- Greet members and guests promptly and enthusiastically
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Kept studio clean and up to date daily
Education
Bachelor of Science - Fitness Management
Lasell Univeristy
Newton12.2020
Skills
- Deadline Management
- Staff Development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability
- Excellent Communication
- Organizational Skills
Certification
- Certified Personal Trainer, NASM CPT
- Certified Fitness Nutrition Specialist - NASM FNS
Languages
Portuguese
Native or Bilingual
Timeline
Studio Director
Orangetheory Fitness
05.2021 - Current
Sales Ambassador
Orangetheory Fitness
10.2018 - 05.2021
Bachelor of Science - Fitness Management
Lasell Univeristy