Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Brittney Sky Fisher

Canyon Lake,USA

Summary

Energetic and personable hospitality professional with nearly a decade of high-volume casino beverage service experience at Green Valley Ranch Resort Spa & Casino. Skilled in crafting cocktails, providing exceptional guest service, and maintaining a clean, organized bar area. Adept at upselling specialty drinks, training new team members, and creating memorable experiences that encourage repeat business. Brings strong multitasking skills, attention to detail, and a proven ability to thrive in fast-paced environments. Offering a positive and adaptable attitude, eager to learn and grow in a bartending climate. Brings foundational understanding of customer service principles and mixology basics, ready to absorb and implement industry-specific knowledge. Ready to use and develop communication and multitasking skills in the food and beverage roles. Diligent with a background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Secretary

R. Jensen Company
07.2019 - 07.2025
  • Manage incoming calls, schedule appointments, and maintain organized records.
  • Prepare and process documents with accuracy and efficiency.
  • Provide excellent customer service while assisting clients and supporting management needs.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Cocktailserver/Bartender

Green Valley Ranch Resort Spa & Casino
01.2009 - 08.2019
  • Company Overview: Las Vegas, NV
  • Delivered prompt, friendly, and efficient cocktail and beverage service to guests in a high-volume casino environment.
  • Accurately took and delivered orders, ensuring drink presentation met resort quality standards.
  • Recommended specialty cocktails and upsold premium liquors to enhance the guest experience and boost sales.
  • Maintained bar and serving stations in pristine condition, adhering to health and safety guidelines.
  • Collaborated with bartenders and floor staff to ensure smooth service during peak hours.
  • Trained and mentored new beverage servers on service standards and upselling techniques
  • Las Vegas, NV
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.

Education

Associate of Arts - Psychology, Behavioral Studies, Sociology

Norco College
Norco, CA
12.2021

Master's degree - Forensic Psychology

The Chicago School of Professional Psychology
Anaheim, CA
04-2026

Bachelor of Arts - General Psychology

California State University, San Bernardino
San Bernardino
12.2023

Skills

  • Cocktail & Beverage Service
  • Guest Relationship Building
  • Upselling & Promotions
  • High-Volume Service
  • Team Training & Mentorship
  • Time Management & Multitasking
  • POS Systems & Order Entry
  • Cash Handling
  • Typing
  • EMR Systems
  • Microsoft Word
  • Insurance Verification
  • Project coordination
  • Computer skills
  • HIPAA
  • Writing skills
  • Wine knowledge
  • Laboratory Experience
  • Medical Office Experience

Certification

CPR Certification

Personal Information

Visa Status: Authorized to work in the US for any employer

Timeline

Secretary

R. Jensen Company
07.2019 - 07.2025

Cocktailserver/Bartender

Green Valley Ranch Resort Spa & Casino
01.2009 - 08.2019

Associate of Arts - Psychology, Behavioral Studies, Sociology

Norco College

Master's degree - Forensic Psychology

The Chicago School of Professional Psychology

Bachelor of Arts - General Psychology

California State University, San Bernardino