Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Smith

Benton,AR

Summary

Seasoned 911 Emergency Dispatch Shift Supervisor with a proven track record in incident management and maintaining tight tolerances involving critical/time life incidents. Excelled at Saline County 911 by enhancing emergency response efficiency and workplace safety. Demonstrates strong leadership and problem-solving abilities, ensuring high standards of customer service and team performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

911 Dispatch Shift Supervisor

Saline County
08.2011 - 10.2024
  • Managed resources effectively during periods of high call volume, prioritizing emergencies appropriately.
  • Conducted thorough investigations into any reported issues or discrepancies related to dispatched services.
  • Ensured smooth operations by diligently monitoring the workload of dispatchers during each shift.
  • Collaborated with management to develop strategies for continuous improvement in dispatch operations.
  • Monitored dispatcher adherence to policies and procedures, taking corrective action as necessary to maintain standards.
  • Maintained accurate records of all dispatched vehicles, ensuring proper accountability and tracking.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Monitored and tracked dispatch communication systems.
  • Preserved accurate records of dispatched calls.

CNC Operator

LW Schneider Inc
03.2011 - 07.2011
  • Maintained tight tolerances with design specifications.
  • Reduced machine downtime by performing routine maintenance, cleaning, and calibration on a regular basis.
  • Enhanced workplace safety by following all company protocols and guidelines during daily operations.
  • Maintained accurate records of all completed jobs, tracking progress throughout the production cycle to ensure timely delivery to customers.

911 Emergency Dispatcher

Saline County
01.2008 - 03.2011
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.

Education

GED -

Arkansas Department of Education
05-2007

Skills

  • Policy enforcement
  • Incident management
  • Scheduling expertise
  • Phone dispatch
  • Daily reports
  • Employee time records
  • Route planning
  • Employee performance reviews
  • Teamwork
  • Strong leadership
  • Customer service
  • Quick thinking
  • Time management
  • Attention to detail
  • Problem-solving abilities

Certification

  • CPR/AED Certification
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • APCO Emergency Medical Dispatch
  • IAED Emergency Medical Dispatch
  • APCO Law Enforcement Dispatch
  • APCO Center Supervisor


This is just a short list of a multitude of certifications that I hold.

Timeline

911 Dispatch Shift Supervisor

Saline County
08.2011 - 10.2024

CNC Operator

LW Schneider Inc
03.2011 - 07.2011

911 Emergency Dispatcher

Saline County
01.2008 - 03.2011

GED -

Arkansas Department of Education

Similar Profiles

CREATE PROFILE
Brittney Smith