Brittney Smith
CLAIRFIELD,TN
Summary
Excelling in customer service and cash handling. Skilled in POS operation and consistently delivering positive customer experiences and
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships and m of achieving sales targets and enhancing team performance. Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance. Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
FT Lead Sales Associate,key Carrier
Dollar General Store
02.2025 - Current
- Developed and maintained knowledge of current sales and promotions.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
Owner/Operator
MAID on the Lake Cleaning Services
03.2011 - 11.2024
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan to the processes and procedures to provide superior vacaton rental `lake homesand cabins to customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Line Leader/CNC Press Brake Operator
Metal Parts Co.
05.2005 - 01.2012
- Assisted in recruitment efforts to bring on new talent that contributed to overall team success.
- Improved product quality with thorough inspections and adherence to established standards.
- Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Conducted ongoing evaluations of employee performance, identifying areas for growth and providing support as needed.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Monitored product quality to achieve superior quality reputation.
- Maintained accurate records of production data to track progress against targets and inform future planning efforts.
- Provided and promoted solutions to eliminate reoccurring problems.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Assisted in training new employees and implementing procedural changes.
- Facilitated strong relationships between the line leader team and other departments within the organization to promote collaboration.
- Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Used computer systems to perform diagnostics on electronic and communications components.
- Streamlined workflow by reallocating tasks based on individual skillsets and capacity.
- Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
- Tracked material orders and deliveries in accordance with company procedures.
- Provided expert guidance and support to team members, helping them develop their skills and advance in their careers.
- Enhanced team communication by conducting regular meetings, encouraging open dialogue, and providing constructive feedback.
- Monitored employee performance to determine need for additional education and training.
- Maintained communication across key departments and senior leadership team.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
- Managed conflict resolutions to encourage professional and positive relationships.
- Followed daily production schedules for organized and on-time deliveries.
- Implemented process improvement initiatives to increase productivity and quality standards.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Read and understood schematics and other technical documentation.
- Used micrometers, calipers and other essential tools to maintain quality control on parts.
- Operated lathes, boring machines and mills.
- Improved overall shop floor organization through adherence to 5S methodology resulting in increased operational efficiency.
- Consistently met or exceeded production targets through diligent work ethic and strong commitment to quality craftsmanship.
- Developed a comprehensive understanding of blueprints, schematics, technical drawings for error-free interpretation during the fabrication process.
- Increased workplace safety by strictly adhering to company guidelines and OSHA regulations during all operations.
- Aided in maintaining an accident-free working environment through strict adherence to safety measures while operating various machinery.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
Education
No Degree -
Campbell County High
Jacksboro, TNSkills
- Persistent and resilient
- Teamwork and collaboration
- Friendly and outgoing
- Customer service
- Goal oriented
- Cash handling
- POS system
- Cash handling accuracy
- Retail store operations
- Sales presentations
- Verbal and written communication
- Pricing and labeling
- Inventory and stocking
- Cash flow management
- Positive customer experience
- Meeting sales goals
- POS system operation
- Merchandise displays
- Loss prevention
- Sales promotions
- Sales transaction processing
- POS operation
Timeline
FT Lead Sales Associate,key Carrier
Dollar General Store
02.2025 - Current
Owner/Operator
MAID on the Lake Cleaning Services
03.2011 - 11.2024
Line Leader/CNC Press Brake Operator
Metal Parts Co.
05.2005 - 01.2012
No Degree -
Campbell County High