To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Mental Health Worker Sr.
Integris Health Inc
03.2014 - Current
Documented client progress in confidential files.
Implemented crisis intervention plans to support client safety.
Monitored client progress and provided feedback to families and treatment team members.
Developed and implemented activities to help clients develop social and independent living skills.
Collaborated with medical and clinical personnel to coordinate and implement client services.
Provided clients with recommendations to community resources.
Facilitated support groups for clients to discuss issues related to mental health.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Case Manager
Summit Behavioral Healthcare
05.2012 - 03.2014
Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Apple Specialist
Apple
05.2010 - 05.2012
Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.