Brittney Thomas
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service.. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
DOCUMENTATION SPECIALIST/REMOTE
CCS Medical
10.2022 - Current
- Ensures all medical record documents, patient accounts, and files are updated, consistent, and complete to support shipping and billing
- Obtains, reviews, maintains, medical records, and logs ABNs and PWOs into patient account
- Handles over 25 inbound and outbound calls to physicians' offices and patients; Transfers patient calls to appropriate department
- Collects documents for PWO Hold accounts to allow shipment of future orders
- Maintains a high degree of confidentiality always due to access to sensitive information
- Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
FRAUD DETECTION SPECIALIST/REMOTE
PSCU
03.2021 - 10.2022
- Suspended flagged accounts temporarily until the investigation is complete, verifying all transaction details and keeping all information confidential until further notice
- Monitored customer accounts for any suspicious activity or changes in behavior that could indicate potential fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reduced company losses by promptly identifying and investigating suspicious transactions.
- Analyzed large datasets for patterns indicating potential fraudulent activities, mitigating financial risks for the organization
CERTIFIED PATIENT ACCESS REPRESENTATIVE/REMOTE
Christus Trinity Mother Francis
08.2018 - 03.2022
- Utilized excellent communication skills when interacting with patients, families, physicians, and staff members
- Consistently maintained high-quality standards while performing assigned duties in a fast-paced environment
- Assisted patients with scheduling appointments, verifying insurance coverage, and registering for services.
- Managed over 130 inbound and outbound calls per day.
- Maintained strict confidentiality of sensitive information in compliance with federal privacy laws and hospital policies
Education
Associate of Applied Science - Health Information Management
Dallas College
Dallas, TX05.2024
HIGH SCHOOL DIPLOMA -
Longview High
Longview, TX06.2010
Skills
- Microsoft Office Suite
- ICD 10
- Typing 65 Wpm
- Medical Terminology
- HIPAA Compliance
- Multi Tasking
- Organized
- Detail Oriented
- Strong Adherence
- Effective communication
References
References available upon request.
Timeline
DOCUMENTATION SPECIALIST/REMOTE
CCS Medical
10.2022 - Current
FRAUD DETECTION SPECIALIST/REMOTE
PSCU
03.2021 - 10.2022
CERTIFIED PATIENT ACCESS REPRESENTATIVE/REMOTE
Christus Trinity Mother Francis
08.2018 - 03.2022
Associate of Applied Science - Health Information Management
Dallas College
HIGH SCHOOL DIPLOMA -
Longview High
Similar Profiles
Brittney ThomasBrittney Thomas
Documentation Specialist at CCS MedicalDocumentation Specialist at CCS Medical
Tiara ThomasTiara Thomas
New Patient Coordinator at CCS MedicalNew Patient Coordinator at CCS Medical
Shahnaz AhmedShahnaz Ahmed
Remote Pharmacy Technician I Patient Engagement I Clinical Specialist at CCS MedicalRemote Pharmacy Technician I Patient Engagement I Clinical Specialist at CCS Medical
Amiri S. PooleAmiri S. Poole
Patient Support Representative at CCS MedicalPatient Support Representative at CCS Medical
ASHLYN LIGHTFOOTASHLYN LIGHTFOOT
Complaint Processing Analyst at AbbVieComplaint Processing Analyst at AbbVie