Brittney Todd
The Woodlands,TX
Overview
12
12
years of professional experience
Work History
Quality Assurance Representative
Florida Cancer Specialists
Remote
07.2024 - Current
- Developed and implemented quality assurance policies and procedures to ensure compliance with regulatory standards and patient engagement.
- Conducted regular audits of patient contact centers representatives calls, identifying areas for improvement and implementing corrective action and feedback to enhance the overall quality of calls and patient experience.
Server
Trulucks
The Woodlands, TX
05.2021 - Current
- Consistently provided professional, friendly, and engaging service to all guests, ensuring a positive dining experience
- Assisted guests with making menu choices in an informative and helpful manner, demonstrating strong communication and interpersonal skills
- Maintained up-to-date knowledge of current menu items, garnishes, ingredients, and preparation methods, illustrating attention to detail and a commitment to staying informed
Quality Assurance Supervisor
DM Clinical Research
Houston, TX
01.2023 - 02.2024
- Developed and implemented quality assurance policies and procedures to ensure compliance with regulatory standards and patient engagement
- Conducted regular audits of enrollment specialist calls, identifying areas for improvement and implementing corrective actions to enhance product quality
- Trained and mentored staff on quality control procedures and HIIPA regulations, ensuring adherence to best practices and fostering a culture of quality within the organization
- Collaborated with cross-functional teams to resolve quality issues and drive continuous improvement initiatives
- Analyzed data and generated reports to track key performance indicators and monitor quality metrics
- Redesigned and implemented a comprehensive four-week new hire nesting period, aimed at enhancing the onboarding experience and accelerating the integration of new employees into the team
- Developed and executed a structured program encompassing daily huddles, weekly focuses, one-on-one training sessions, group training sessions, productivity checks, and mentorship initiatives
- Ensured that new hires received thorough training and support to quickly acclimate to their roles and become productive members of the team
- Monitored the effectiveness of the program through feedback mechanisms, and made adjustments as needed to optimize the onboarding process
Enrollment Specialist
DM Clinical Research
Houston, TX
06.2022 - 01.2023
- Successfully recruited patients for clinical trials, ensuring alignment with study criteria
- Ensured all patient enrollment processes adhered to regulatory guidelines and ethical standards
- Effectively communicated with patients to explain trial details and address any concerns, and conducted thorough pre-screening questionnaires to identify eligible candidates for specific studies
- Conducted follow up calls and emails to maintain patient engagement and retention
Flight Attendant
Flight Services International
Houston, TX
06.2012 - 04.2021
- Provided professional and friendly service to passengers, assisting with seating, luggage, and special requests
- Conducted safety demonstrations and ensured passenger compliance with safety regulations, contributing to a secure flight environment
- Trained to handle in-flight emergencies, including medical situations, evacuations, and unruly passengers
- Collaborated with fellow flight attendants and flight crew to ensure smooth operations and effective communication during flights
Education
Psychology
Horry-Georgetown Technical College
Conway, SCSkills
- Team leadership
- Strategic planning
- Performance management
- Time management
- Prioritization
- Multitasking
- Ability to plan projects
- Manage timelines
- Resources
- Team collaboration
- Conflict resolution
- Public speaking
- Customer service
- Report writing
- Presenting projects
- Ability to analyze and interpret data
- Experience with Google Forms
- Microsoft Office
- Critical thinking
- Troubleshooting
- Decision making
Timeline
Quality Assurance Representative
Florida Cancer Specialists
07.2024 - Current
Quality Assurance Supervisor
DM Clinical Research
01.2023 - 02.2024
Enrollment Specialist
DM Clinical Research
06.2022 - 01.2023
Server
Trulucks
05.2021 - Current
Flight Attendant
Flight Services International
06.2012 - 04.2021
Psychology
Horry-Georgetown Technical College