Brittney Tumbleson
Scotland,AR
Summary
Dedicated Customer Service Manager with a proven track record of enhancing satisfaction and loyalty through effective team leadership and process improvements. Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
Clinton, AR
02.2021 - 01.2025
- Led customer service team to ensure high-quality support and satisfaction.
- Developed training programs to enhance staff performance and service efficiency.
- Implemented process improvements to streamline customer inquiries and issue resolution.
- Analyzed customer feedback to identify trends and areas for service enhancements.
- Resolved escalated customer issues, ensuring timely and effective solutions for complex cases.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Certified Nursing Assistant
Ridgemere Senior Living
Conway, AR
08.2018 - 06.2020
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with daily living tasks, promoting independence and enhancing quality of life for seniors.
- Collaborated with nursing staff to implement personalized care plans tailored to individual needs.
- Monitored vital signs and reported changes in resident conditions to nursing personnel promptly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Developed strong relationships with residents and families, enhancing communication and trust within the community.
Server
Waffle House
Conway, AR
05.2018 - 08.2019
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience for guests.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained and mentored new servers on menu knowledge, service standards, and operational procedures.
- Conducted inventory checks to assist management in maintaining optimal stock levels for food and supplies.
Server
Sonic
Conway, AR
08.2015 - 04.2018
- Implemented process improvements that enhanced workflow and reduced wait times for customers.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety regulations.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Conway Adult Education
Conway, ARSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Decision-making
- Team building and leadership
- Effective workflow management
- Research
Certification
- CNA - Certified Nursing Assistant, 2019-current
Timeline
Customer Service Manager
Walmart
02.2021 - 01.2025
Certified Nursing Assistant
Ridgemere Senior Living
08.2018 - 06.2020
Server
Waffle House
05.2018 - 08.2019
Server
Sonic
08.2015 - 04.2018
High School Diploma -
Conway Adult Education