Brittney Villarreal
Dallas,TX
Summary
Experienced in supervising front-end teams, training cashiers, and resolving customer concerns with calm, professional support. Strong background in cash handling, refunds, and daily service operations. Brings clear communication, problem solving, and dependable leadership to busy retail environments.
Overview
1
1
Language
5
5
years of professional experience
Work History
Package Handler
UPS
Dallas, Texas
11.2023 - Current
- Moved packages from UPS trailers and delivery vehicles.
- Grouped parcels by destination with UPS scanner systems and labels.
- Placed packages onto conveyor lines following warehouse routing steps.
- Moved packages from delivery vehicles using manual and powered equipment.
- Lifted heavy packages while following UPS safety guidelines.
Customer Servise Supervisor
Tom Thumb
Dallas, Texas
09.2021 - 05.2023
- Trained cashiers on register procedures and store service standards.
- Helped supervise Tom Thumb front-end associates during busy customer service shifts.
- Resolved customer complaints at service desk with calm, courteous support.
- Monitored cash handling and balanced drawer activity across customer lanes.
- Applied store policies for refunds, returns, and price checks.
- Helped with opening and closing tasks for customer service area.
- Supported checkout operations and guided associates through customer issues.
- Assisted customers with product questions and resolved complaints quickly and professionally.
- Answered phone calls and responded to questions and concerns.
Education
Some College (No Degree) - Assosiates of Bussines
Dallas College
Dallas, TXSkills
- Cash handling and refund processing
- Team supervision and training
- Problem solving and decision making
- Customer service excellence
- Parcel sorting and handling
- Warehouse operations management
- Vehicle loading and logistics
- Effective team communication
Languages
Spanish
Professional
Timeline
Package Handler
UPS
11.2023 - Current
Customer Servise Supervisor
Tom Thumb
09.2021 - 05.2023
Some College (No Degree) - Assosiates of Bussines
Dallas College