Brittney Walker
St. Cloud,US
Summary
I have 10+ years of experience supporting employees and clients across benefits administration, payroll coordination, compliance, recruiting support, and HR operations. Proven ability to manage high-volume transactions, resolve complex issues, train users on HR systems, and ensure regulatory compliance. Strong client service mindset with experience collaborating across internal teams, vendors, and leadership. Proven ability to manage competing priorities, communicate effectively at all levels, and deliver results in fast-paced environments. Passionate about organizational development and enhancing employee experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Benefits Coordinator
Gohealth
Orlando, FL
10.2021 - Current
- Serve as a primary benefits administration and client support resource, managing end-to-end processing for medical, dental, vision, life insurance, and Medicare plans, including enrollments, life events, plan changes, and terminations.
- Provide ongoing guidance and support to employees and team members, ensuring consistent understanding of benefits processes, compliance requirements, and system workflows.
- Actively support training and onboarding initiatives by mentoring new hires, leading process walkthroughs, and reinforcing quality and compliance standards.
- Participate in quality assurance efforts by reviewing transactions, identifying trends or recurring errors, and collaborating with leadership to improve accuracy and service outcomes.
- Process high-volume, time-sensitive transactions while maintaining strict accuracy, confidentiality, and adherence to federal, state, carrier, and CMS regulations.
- Research and resolve escalated benefits issues by coordinating with insurance carriers, vendors, and internal departments, ensuring timely and compliant resolution.
- Review and validate policy documentation, applications, and endorsements to ensure alignment with coverage elections, pricing structures, and regulatory requirements.
- Prepare and analyze daily, weekly, and monthly operational and compliance reports to support audits, performance tracking, and continuous improvement.
Recruiting Assistant
Spectrum
Maitland, Florida
01.2019 - 10.2021
- Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding.
- Screened resumes and scheduled interviews with hiring managers.
- Maintained applicant tracking system (ATS) records.
- Handled confidential candidate and employee information.
- Coordinated onboarding and new hire orientation.
- Communicated with candidates throughout the recruitment process.
Store Manager
Dominos
Kissimmee, Florida
05.2014 - 01.2019
- Oversaw employee recruiting, onboarding, scheduling, payroll processing, and training for a team of 20+ employees.
- Ran payroll, audited hours, and resolved pay discrepancies in collaboration with accounting.
- Managed employee performance, conducted evaluations, and addressed employee relations concerns.
- Coordinated staffing schedules to ensure operational coverage and compliance with labor guidelines.
- Trained employees on company systems, procedures, and payroll processes.
Education
Bachelor of Science - Organizational Management: Human Resource Specialization
Eastern Florida State College
Cocoa, FL05.2026
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL08.2020
Skills
- Benefits Administration & Enrollment
- Client Service & Issue Resolution
- HRIS & Systems (Workday)
- Payroll Coordination & Auditing
- Compliance (Federal & State)
- Onboarding & Training
- Life & Health Insurance
- Reporting & Data Accuracy
- Vendor & Carrier Relations
- ATS & Recruiting Support
- Microsoft Excel & Office Suite
Certification
Health Insurance License at State of Florida
Life Insurance License at State of Florida
Additional information
“The challenge of life, I've found, Is to build a resume that doesn't simply tell what you've done, but who you want to be" - Oprah Winfrey
Timeline
Sr. Benefits Coordinator
Gohealth
10.2021 - Current
Recruiting Assistant
Spectrum
01.2019 - 10.2021
Store Manager
Dominos
05.2014 - 01.2019
Bachelor of Science - Organizational Management: Human Resource Specialization
Eastern Florida State College
Associate of Arts - General Studies
Eastern Florida State College