Brittney Washington
Bowman,SC
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Service Coordinator
South Carolina Department of Health and Environmental Control
Moncks Corner, SC
- Current
- Manage and coordinate HHISP services to deliver operational solutions for the efficient and effective use of AusAID resources (ensuring value for money) to maximize achievement of Health and HIV Program results and incorporate HIV/AIDS considerations into strategic and operational program activities.
Administrative Specialist II/ Medical Records and Immunizations
DEPARTMENT OF HEALTH AND ENVIRONMENTAL CONTROL
Moncks Corner, SC
08.2019 - 03.2023
- Provide customer service requiring in depth knowledge and understanding of programs, processes, or services, administer varied or related processes, and/or provide specialized information related to programs, processes, or services provided by the department.
- Administrative Specialists II perform a wide variety of services and may function as clinic assistants, process and maintain records of clinical experience placements.
Material Handler
Fedex Supply Chain
Ladson, SC
03.2019 - 07.2019
- Primary job duties include ensuring successful transfer and delivery of goods to intended destinations.
- Additional responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages.
Customer Service Representative
South Carolina Department of Motor Vehicles
Charleston, SC
08.2018 - 12.2018
- Motor vehicle data entry clerks are responsible for examining motor carrier permits, registrations, insurance and tax certificates, vehicle identification numbers, verifications and titles.
- They accurately decipher messy, jumbled or otherwise unreadable documents or writing using cryptographic equipment and procedures.
Material Handler
XPO Logistics
Hanahan, SC
12.2016 - 08.2018
- Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.
- Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.
- Maintains in-process inventory at work centers by delivering and opening materials and supplies.
- Documents materials and supplies disposition by recording units delivered and location of units.
- Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock.
- Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
- Documents product shipment by recording units shipped.
- Maintains material-handling equipment by completing pre-use inspections; making operator repairs.
- Contributes to team effort by accomplishing related results as needed.
- Skills/Qualifications: Organization, Scheduling, Analyzing Information, Dealing with Complexity, Deadline-Oriented, Time Management, Process Improvement, Safety Management, Inventory Control, Lifting, Data Entry Skills
Collections Agent
EGS Corp
North Charleston, SC
05.2016 - 10.2016
- Collect payments on past due bills.
- Create a list of people who have not made payments.
- Organize list according to severity of delinquency.
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
- Call customers using telephone.
- Utilize computer systems to handle skip tracing.
- Inform clients of overdue accounts and amount currently owed.
- Attempt to collect payment.
- Review terms of sale or loan documents.
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to customer's story and determine if debt can be collected.
- Set up repayment plans and new terms of sale.
- Offer advice or refer customers to debt counselors.
- Record new commitment to repay debt.
- Send statements of delinquencies to credit bureau.
- Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
- Purge records if debt has been satisfied.
- Report satisfied debts to credit bureaus.
- Follow federal and state laws dealing with debt collection.
Customer Service Representative/Call Center
Iqor
Charleston, SC
06.2015 - 02.2016
- Listen and respond to customers' needs and concerns.
- Provide information about products and services.
- Take orders, determine charges, and oversee billing or payments.
- Review or make changes to customer accounts.
- Handle returns or complaints.
- Record details of customer contacts and actions taken.
- Research answers or solutions as needed.
- Refer customers to supervisors, managers, or others who can help.
Receptionist
State Farm
South Carolina
01.2012 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
College Degree in Nursing-LPN - undefined
ECPI University
Charleston, SC08.2025
Certification in Phlebotomist - undefined
Phlebotomy Training Specialists
North Charleston, SC02.2024
Certificate - Certified Medical Administrative Assistant
Palmetto School of Career Development
Charleston, SC04.2018
Bachelor of Science - Health Sciences
Morris College
Sumter, SC05.2014
Skills
- Customer service
- Data entry
- Organizational skills
- Receptionist
- Payroll
- Csr
- Human resources
- Scheduling
- Hippa
- Medical terminology
- Excel
- Microsoft office
- Outlook
- Word
- Osha
- Billing
- Office Management
- Quickbooks
- Time Management
- Training
- Data collection
- Medical Office Experience
- Medical Records
- Quality Assurance
- Process Improvement
- Medical Billing
- Insurance Verification
- Medical Scheduling
- Typing
- Communication skills
- Phone etiquette
- Laboratory Experience
- Knowledgeable of Microsoft office including Word, Power Point and Excel
- Knowledge Of HIPPA laws
- OSHA Laws
- Call Center
- Customer Care
- Customer Support
- Shipping and receiving
Certification
- Certified South Carolina Community Health Worker, 2024-03-01, 2026-03-01
- National Healthcare Certification Organization Certified Phlebotomy Technician, 2024-02-01, 2026-02-01
- Certified Phlebotomy Technician South Carolina , 2024-02-01, 2026-02-01
- Adult and Pediatric First Aid/CPR/AED
Timeline
Administrative Specialist II/ Medical Records and Immunizations
DEPARTMENT OF HEALTH AND ENVIRONMENTAL CONTROL
08.2019 - 03.2023
Material Handler
Fedex Supply Chain
03.2019 - 07.2019
Customer Service Representative
South Carolina Department of Motor Vehicles
08.2018 - 12.2018
Material Handler
XPO Logistics
12.2016 - 08.2018
Collections Agent
EGS Corp
05.2016 - 10.2016
Customer Service Representative/Call Center
Iqor
06.2015 - 02.2016
Receptionist
State Farm
01.2012 - 07.2013
Regional Service Coordinator
South Carolina Department of Health and Environmental Control
- Current
College Degree in Nursing-LPN - undefined
ECPI University
Certification in Phlebotomist - undefined
Phlebotomy Training Specialists
Certificate - Certified Medical Administrative Assistant
Palmetto School of Career Development
Bachelor of Science - Health Sciences
Morris College