Hi, I’m
Samantha Krisko
New Port Richey,FL
Summary
Strategic and results-driven professional with a robust background in business management and customer service excellence. Currently pursuing an MBA at the University of Miami with a specialization in strategic management. Proven track record in enhancing operational efficiencies, customer satisfaction, and team performance in fast-paced environments. Skilled in contract negotiation, project coordination, and team leadership, with a commitment to continuous improvement and operational excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
years of professional experience
1
Certification
Work History
MaintenX
Regional Service Coordinator
01.2023 - Current
Job overview
- Spearheaded customer relationship management, contract negotiations, and technician dispatch operations, enhancing customer satisfaction and operational efficiency
- Achieved significant improvements in billing accuracy and vendor rate negotiations, resulting in cost savings and heightened client trust.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Exhibited high energy and professionalism when dealing with clients and staff
Wayfair
Customer Success Manager
01.2020 - 01.2023
Job overview
- Led a dynamic team of 24 customer success professionals, driving top 5% performance in the company through rigorous quality control, innovative problem-solving, and strategic goal setting
- Enhanced team productivity and customer satisfaction by implementing standard operating procedures and fostering a culture of continuous improvement.
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics
A.T.I.S.
Executive Assistant
01.2012 - 01.2020
Job overview
- Optimized executive operations and major account management through effective calendar management, meeting coordination, and data accuracy initiatives
- Contributed to the organization's financial health and operational success by streamlining processes and improving record-keeping practices.
- Organized and coordinated conferences and monthly meetings
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Used advanced software to prepare documents, reports, and presentations
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
Education
Valencia CollegeOrlando, FL
Bachelor of Science from Business Management
01.2023
Skills
- Customer Relationship Management
- Team Leadership & Development
- Strategic Planning & Analysis
- Operational Efficiency Improvement
- Contract Negotiation & Management
- Financial Record-Keeping & Analysis
- Operations Management
- Customer Service
- Promotional Support
Certification
- Florida Notary Public
- Business Communication Specialist
- Operational & Support Services Specialist
Timeline
Regional Service Coordinator
MaintenX
01.2023 - Current
Customer Success Manager
Wayfair
01.2020 - 01.2023
Executive Assistant
A.T.I.S.
01.2012 - 01.2020
Valencia College
Bachelor of Science from Business Management