Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Brittney Watkins

Birmingham,AL

Summary

Customer service Authorized to work in the US for any employer Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering several years of success in service positions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Collections Agent

PSCU
Birmingham, AL
08.2023 - 08.2024
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Drafted correspondence to customers regarding overdue accounts and payment arrangements.
  • Conducted skip tracing activities to locate delinquent customers.
  • Resolved complex issues that arose during the collections process.
  • Upheld privacy and security requirements for customer information.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Assisted in the development of strategies to improve collections process efficiency.

Account Representative

Portfolio Recovery Associate
Birmingham, AL
05.2016 - 08.2023
  • My job consists of helping customers understand how and why their accounts were now in collections.
  • I also helped customers determine what payment options would be best for them.
  • My job was to also provide my customers with excellent customer service.
  • Also, I had to know how to multitask and navigate on a computer.

Caregiver/Personal Assistant

Right At Home
Birmingham, AL
01.2018 - 04.2020
  • My job was to care for elderly patients with dementia and Alzheimer's.
  • I go to homes or facilities and sit with patients at night, and care for them.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided emotional support to clients during difficult times.

Brand Ambassador

Nintendo
Birmingham, AL
11.2019 - 01.2020
  • Promoting the Nintendo New Switch.
  • Visiting stores, interacting with customers, assisting with questions and purchases.
  • Provided customer service support during promotional events or when needed.
  • Maintained an up-to-date knowledge base on current industry developments.
  • Distributed flyers, brochures, and other materials at promotional events.

Electronics Sales Associate

WalMart
09.2013 - 04.2016
  • Lift items up to 50 lbs, assisting customers, stocking items.
  • Helping customers with all questions.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Demonstrated knowledge of product features and benefits to customers.
  • Processed payments using cash registers or point-of-sale systems.
  • Upsold accessories that complimented electronic purchases.
  • Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
  • Maintained cleanliness of work area and ensured proper organization of merchandise displays.
  • Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.

Education

High school diploma -

Woodlawn Hugh School
Birmingham, AL
05.2013

Associate of Science - Diagnostic Medical Sonography

T.A. Lawson State Community College
Birmingham, AL

Skills

  • Collections process improvement
  • Collections regulatory guidelines
  • Billing and collections best practices
  • Skip Tracing
  • Repayment negotiations
  • Delinquent account management
  • Account Review
  • Customer Service
  • Relationship Building

Certification

  • CPR Certification
  • First Aid Certification

Personal Information

Title: Account Representative

Timeline

Collections Agent

PSCU
08.2023 - 08.2024

Brand Ambassador

Nintendo
11.2019 - 01.2020

Caregiver/Personal Assistant

Right At Home
01.2018 - 04.2020

Account Representative

Portfolio Recovery Associate
05.2016 - 08.2023

Electronics Sales Associate

WalMart
09.2013 - 04.2016

High school diploma -

Woodlawn Hugh School

Associate of Science - Diagnostic Medical Sonography

T.A. Lawson State Community College

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Brittney Watkins