Brittney Watson
Red Rock,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Stay at Home Parent/Caregiver
11.2016 - Current
- Managed multiple priorities in a dynamic, fast-paced environment while ensuring deadlines and commitments were met.
- Handled budgeting, purchasing, and vendor management with a focus on cost savings.
- Organized schedules, appointments, and activities for multiple individuals.
- Built adaptability and resilience through problem-solving in changing circumstances.
Customer Service Representative
Solar Xchange
10.2022 - 03.2023
- Provided front-line support to customers interested in solar energy solutions.
- Managed approximately 100+ outbound and inbound calls per day from customers.
- Responded to inquiries about solar panel access and installation eligibility, and guided customers through the initial stages of the solar process.
- Scheduled appointments for consultations, ensuring accurate data entry and excellent customer experience.
- Demonstrated strong communication skills, product knowledge, and a commitment to clean energy solutions while maintaining a professional and customer-focused demeanor.
Education
Associate in Arts (AA) - Liberal Arts and Sciences
Blinn College
Brenham, TX08.2022
Skills
- Communication Skills
- Attention to detail
- Customer service
- Data entry
- Critical thinking
- Active listening
Timeline
Customer Service Representative
Solar Xchange
10.2022 - 03.2023
Stay at Home Parent/Caregiver
11.2016 - Current
Associate in Arts (AA) - Liberal Arts and Sciences
Blinn College
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