Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic
Molly Persich

Molly Persich

Tuscola

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

16
16
years of professional experience

Work History

Stay at home parent

Myself
Tuscola
01.2024 - Current
  • Caretaker for my children, taking them to and from school, as well as activities.
  • Addressing the basic care needs of my family.
  • Basic, as well as deep, cleaning of the home.
  • Preparation of meals and snacks for the family.

Customer Support Center Agent 1- Temporary

First-Mid Bank And Trust
Mattoon
08.2023 - 01.2024
  • -Assisting customers over the phone with their financial accounts including but not limited to performing account changes and transfers
  • -Maintained organized notes and paperwork
  • -Building relationships with customers on a professional level
  • -Time Management as we were working based on a queue
  • -Knowledge in using the Intranet page, Premier, Director, Fis, Client Central, Commercial Center, Bill Pay
  • -Working with other departments (cards, fraud, branch support etc.) to help solve customer issues

Head Start-Special Services Aide/Bus Aide

Embarras River Basin Agency
Greenup
10.2022 - 02.2023
  • -Helped students achieve academic and behavioral goals one on one
  • -Planning and creating group projects for preschool aged children
  • -Connecting with families and children to overall improve their life
  • -Ensuring safety of all children and staff
  • -Personally taking children to and from school safely on the school bus

Head Start-Teacher Aide

Embarras River Basin Agency
Greenup
08.2022 - 10.2022
  • -Assisting teacher with classroom projects and upkeep
  • -Office work (filling out and filing)
  • -Teaching in the absence of the teacher
  • -Lesson planning

Team Member

Jimmy John’s
Charleston
09.2021 - 06.2022
  • -Customer service
  • -Taking correct and detailed catering orders over telephone
  • -Food preparation
  • -Cleaning and sanitation
  • -Multi-tasking
  • -Teamwork

Interim General Manager

The Original Burger King
Mattoon
02.2015 - 08.2015
  • -Lead Supervisor Role of Restaurant
  • -Hands on training of staff
  • -Hiring/terminating staff
  • -Product management
  • -Professional conflict resolution
  • -Money handling

Management Team member

Jimmy John’s Sandwiches
Mattoon
09.2009 - 01.2015
  • -Completing all shift tasks
  • -Supervising employees
  • -Inventory management
  • -General management duties
  • -Professional Conflict resolution

Education

Some College Coursework -

Wabash Valley
Mt. Carmel, Il
08.2022

Some College Coursework -

Lakeland College
Mattoon, Il

Some College (No Degree) - Elementary Education

Parkland College
Champaign, IL

Skills

  • Leadership
  • Communication
  • Customer service
  • Conflict resolution
  • Solving complex problems
  • Creative
  • Results driven
  • Financial transactions
  • Relationship building
  • Family engagement
  • Problem solving
  • Communication skills
  • Computer skills
  • Good Telephone Etiquette
  • Calm under pressure
  • Attention to detail
  • Organization and time management

References

  • Heather, Kingery, Head Start Site Supervisor, 217-273-5983
  • Russel, Shrode, Customer Support Center Agent 1 (co-worker), RShrode@firstmid.com
  • Graham, Heineken, Quality Assurance Specialist, GHeineken@firstmid.com

References

References available upon request.

Timeline

Stay at home parent

Myself
01.2024 - Current

Customer Support Center Agent 1- Temporary

First-Mid Bank And Trust
08.2023 - 01.2024

Head Start-Special Services Aide/Bus Aide

Embarras River Basin Agency
10.2022 - 02.2023

Head Start-Teacher Aide

Embarras River Basin Agency
08.2022 - 10.2022

Team Member

Jimmy John’s
09.2021 - 06.2022

Interim General Manager

The Original Burger King
02.2015 - 08.2015

Management Team member

Jimmy John’s Sandwiches
09.2009 - 01.2015

Some College Coursework -

Wabash Valley

Some College Coursework -

Lakeland College

Some College (No Degree) - Elementary Education

Parkland College

Similar Profiles

CREATE PROFILE