Brittney Wells
Gautier,MS
Summary
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
20
20
years of professional experience
Work History
Bartender Shift Manager
Ground Zero Blues Club
Biloxi, Mississippi
12.2022 - Current
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 10 bartenders and servers, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entree.
- Poured wine, beer and cocktails for patrons.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender Supervisor
Ocean Springs Daiquiri Shop
Ocean Springs, Mississippi
11.2020 - 12.2022
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Reported any discrepancies in cash register funds to management.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Organized special events such as theme nights, happy hours, promoting them within the local community
- Collected and organized daily till totals and tips.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared workstations with ingredients and tools to increase efficiency.
Front of House Manager
The Love Shavk
Ocean Springs, Mississippi
03.2017 - 11.2020
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Managed reservations system including taking reservations over phone or online booking systems.
- Provided support to servers when needed during busy periods or peak hours.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Processed payments from customers using various payment methods.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Handled complaints, settled disputes and resolved customer conflicts.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Health Unit Coordinator
Ocean Springs Hospital
Ocean Springs, Mississippi
03.2010 - 10.2015
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with scheduling appointments for patients and doctors.
- Prepared new patient files by entering demographic information into a computer system.
- Verified insurance coverage prior to patient visits.
- Maintained inventory of medical supplies and equipment in health unit.
- Provided administrative support to nursing staff as needed.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Received requests for medical records from outside agencies or individuals.
- Updated patient information in electronic systems according to established policies and procedures.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Oversaw patient unit, providing daily functions such as grooming, bathing, feeding, and turning in bed.
- Processed physician orders, including laboratory tests and diagnostic procedures, accurately and promptly.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Communicated with patients with compassion while keeping medical information private.
Administrative Assistant
Sunplex Subacute Center
Ocean Springs, Mississippi
01.2005 - 07.2009
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- End of the month repots for billing insurance companies and time spent doing therapy
- Billed and coded for proper billing for insurance companies
- Knowledge of billing and coding for Medicare
Education
Diversified Tech certification Singing River Hospital -
Mississippi Gulf Coast Community College
Gautier, MS05-2011
High School Diploma -
Gautier High School
Gautier, MS05-2007
Some College (No Degree) -
Mississippi Gulf Coast Community College
Gautier, MSSkills
- Beverage knowledge
- Ordering Supplies
- POS System Operation
- Upselling strategies
- Employee Coaching
- Scheduling Staff
- Menu development
- Menu Memorization
- Suggestive Selling
- Food Running
- Food Service
- Payment Processing
- Beverage Preparation
- Health codes compliance
- Basic accounting
- Cash and credit transactions
- New Hire Training
- Extensive spirits knowledge
- Outstanding customer service
- Engaging personality
- Anticipating guest needs
- Order Management
- Inventory
- Staff Management
- Beverage supply orders
- ABC regulations
- Handling Difficult Customers
- Professional Appearance
- Safe serving knowledge
- Cash Register Operation
- Organizational ability
- Service-oriented mindset
- Complex Problem-Solving
- Cocktail list development
- Bar service preparation
- Maintaining a clean bar
- Ordering Procedures
- Identification verification
- Extensive beer knowledge
- Wine and liquor expertise
- Responsible Alcohol Service
- Excellent judgment
Timeline
Bartender Shift Manager
Ground Zero Blues Club
12.2022 - Current
Bartender Supervisor
Ocean Springs Daiquiri Shop
11.2020 - 12.2022
Front of House Manager
The Love Shavk
03.2017 - 11.2020
Health Unit Coordinator
Ocean Springs Hospital
03.2010 - 10.2015
Administrative Assistant
Sunplex Subacute Center
01.2005 - 07.2009
Diversified Tech certification Singing River Hospital -
Mississippi Gulf Coast Community College
High School Diploma -
Gautier High School
Some College (No Degree) -
Mississippi Gulf Coast Community College