Brittney Williams
Senior Operations Admin
Texarkana,AR
Summary
Proven track record in enhancing operational efficiency and reducing costs at Federal Express Ground, showcasing expertise in operational excellence and workforce planning. Demonstrated ability to resolve complex issues, leading to significant improvements in Outbound operations, document management, and dispatching. Excelled in high-pressure environments, contributing to superior team productivity and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Senior Operations Administrator
Federal Express Ground
2021.04 - Current
- Resolved Hazmat issues /discrepancies by collecting and analyzing paperwork for safe movement throughout the FedEx Ground system .
- Reduced expenses by closely monitoring productivity and missed scans on the Outbound operation.
- Answer telephone calls, emails and in-person inquiries for our customers, contractors, drivers, and package handlers.
- Evaluated, monitored and modified outdated policies, plans and procedures to improve operational effectiveness.
- Delivered ongoing leadership to staff and faculty.
- Dispatches linehaul drivers daily and ensure all Outbound trailers go to the right facilities.
Package Handler
Federal Express Ground
2019.03 - 2021.04
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Verified correct labels on packages to avoid shipping to wrong addresses.
Education
High School Diploma -
Arkansas High School
Texarkana, AR 2001.05 -
Skills
Operational Excellence
Document Management
Scheduling Coordination
Workforce Planning
Timeline
Senior Operations Administrator
Federal Express Ground
2021.04 - Current
Package Handler
Federal Express Ground
2019.03 - 2021.04
High School Diploma -
Arkansas High School
2001.05 -
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